Booking delivery was very easy. Courier was on time. Only bit I didn’t quite understand was why I had to pay £15.00 for congestion charge for a biker not going through the zone. I didn’t question it because I needed my parcel

Contacted them as i needed an urgent pick up that day. Found them to be fast efficient and really customer focused. Was really impressed at how well they did. You don't often get that level of service. Thank you to all involved especially the driver who was sent on the job.

Excellent service at short notice and good price. Would recommend.

Smooth and easy despite my complicated instructions

Appalling service. Booked the urgent service which states collection within 60 minutes. The driver arrived after 60 minutes. No update on progress or allocation of a driver despite me calling twice. I then cancelled (prior to driver arriving on site and having had NO notification of driver being en route or allocated) and they withheld 50% refund. They then claimed the driver was only 5 minutes away. Had I known this I would not have booked the alternative courier. When using the tracking button the status of my order was never changed. They did not seem to understand their own cancellation policy, and had their own interpretation of this. Using colour coding of red, amber, green to categorise cancellations, which is perfectly reasonable and fair. But this cannot be used if the client is unaware of the changes to the categorisation or does not have any notification of driver allocation. I cancelled my driver expecting a full refund under the expectation my status was still 'green', however, to then suddenly be told as I am cancelling the status was 'amber' and driver was 5 minutes away is not fair on the consumer. If they provided a decent service with updates throughout this could be mitigated and ensure their cancellation policy is valid.

Excellent service from Speedy - thank you!

Booked a courier for 11am, rang to check on it at 1030 to be told a driver wasn’t assigned yet and they couldn’t give me any time frame whatsoever as to when it would be picked up. So I then moved the booking to after 3 as the person collecting from couldn’t sit around all day waiting for someone to maybe turn up. They then tried to charge me a change fee for changing the booking time!!! After a few more hours I had to cancel as there was still no driver, all in all a disaster and will never use again.

Excellent service and good communication throughout.

Very prompt service and good communication

Excellent service