Ordered a gift certificate for a birthday present to be emailed in the future. Great gift idea but ordering form is alittle confusing for this option. Including gift message required completing as if having actual food delivered, with items ground delivered to myself. Actually left me concerned if gift message will be correct and included in email.

Searching for a variety of meals and price ranges was easy. I was impressed with how many options were available.

I wanted to cancel the next minute order was placed and could not cancel order. There should be an option within a certain alloted time when one can change their mind and cancel an order without email or calling the center

Quick connection, very polite assistance and willingness to help figure out best way to accommodate my father's food desires for Thanksgiving! Can't wait to hear how it all tasted!

'Next day air' isn't truly next day. Wish I had realized this before I spent $117 on it. Needed in a hurry for a family in crisis, but confusing policies meant I wasted almost $300 on a meal package that arrived too late.

I had to re enter my information a number of times. Could not get back to shopping cart to change order. Really sucked!

Such an easy website to use. Great photos of foods and TONS of options!!!

Shipping options are ridiculous. I didn't press "order" last night on accident. When I went back in this morning, delivery for Thanksgiving (still 8 days away!!) not guaranteed unless I spent at least $45+ in shipping (for a 3 day delivery when there is actually 8 days between now and delivery date). Happy to give a 5 star if they can improve shipping options. Also, the custom "Thanksgiving" meal didn't have a pumpkin pie as a dessert option. They wanted to upsell me for an entire pie priced at $25.

I place an order for the first time. I got an email that stated it was shipped and could follow in the tracking app. I told my friend that I sent it to that a pkg was on the way. She calls to tell me that send a meal notified her that there was a delay and that it was a food delivery. This was on NOV 12th. Today I get another email stating that my pkg has shipped. NOV 20th.. First of all they should have notified me as it was a birthday present and you ruined the surprise. Second of all Where has this food been since NOV?????

VERY FRIENDLY