My unfortunate experience with Sparkling White Smile (previously Aylba) has validated the dreadful rumours about their dishonest practices within the Teeth Whitening Industry. Despite my reluctance to be swayed by mere hearsay, I proceeded with an order for 20 wholesale teeth whitening kits, valued at just under $600. Regrettably, my decision to dismiss the rumours proved costly, as they indeed mirrored my own appalling encounter. I must emphasise that I don't ever like leaving negative reviews. I prefer discussing issues first to resolve problems amicably. However, when dealing with a company that repeatedly lies about the delivery of goods, it becomes impossible to get a straight answer from them. Perhaps this review can serve as a valuable lesson for them to reconsider and improve their business practices. In the face of overwhelming scepticism, I tried to give Sparkling White Smile (previously Aylba) the benefit of the doubt, believing that everyone deserves a fair chance. However, the reality of their actions has left me shocked and disheartened. Throughout the purchase process, I was met with empty promises and lies about the shipment of my products. Sparkling White Smile (previously Aylba) consistently assured me that my order was on its way, despite evidence to the contrary. Countless phone calls and messages only resulted in more false reassurances, leaving me in a state of anxiety and frustration. As the supposed delivery dates passed, it became evident that the rumours of non-delivery were indeed true. The lack of accountability and disregard for customers' trust displayed by Sparkling White Smile (previously Aylba) are truly disconcerting. Adding to my dismay, the consequences of their unethical actions extended beyond personal disappointment. My inability to receive the products on time led to the loss of $800 worth of business for Monday, forcing me to cancel appointments with four clients who were counting on my services. The distressing experience has not only incurred financial losses - both on Monday and for future potential business from those clients - but also severely impacted my faith in ethical business practices. I had hoped to find comfort in the integrity of this company, but instead, I encountered a nightmare that I wish on no one. I feel obliged to warn others against dealing with Sparkling White Smile (previously Aylba) due to the well-founded rumours within the Teeth Whitening Industry. These rumours carry a substantial truth that has left me disillusioned and robbed of my hard-earned money. In conclusion, the rumours about Sparking White Smile (previously Aylba) are not unfounded but rather a cautionary tale to potential customers. My personal encounter mirrors the distressing stories shared by others who have fallen victim to this deceitful company. I urge everyone to take these accounts seriously and consider this as a serious caution. Be cautious and think twice before dealing with Sparkling White Smile (previously Aylba) to safeguard your own peace of mind and financial security. EDIT: After my review was posted on Saturday evening, Sparkling White Smile began contacting me early Sunday morning and also texting, claiming that their "driver" had dropped the kits at their front doorstep late Saturday night. I do not believe that a courier/delivery driver was ever booked for Saturday to deliver the package to me by 4pm, as they claimed. Instead, I suspect that they collected the goods after they saw the review posted. The package I received lacked proper labeling and appeared unsuitable for delivery by a professional courier, raising serious doubts about their claims. They have asked me to remove this review, stating that they had gone 'above and beyond' by delivering the package on a Sunday. However, I personally do not believe that their actions qualify as 'above and beyond,' as delivery on a Sunday would not have been necessary if they sent out the package as originally promised. Had I not heard the same story of non-delivery by lots of other people and seen bad write-ups about the company, I would be more lenient with my review. But because of this, it's definitely not a one-off incident, and people need to be aware of this, that they risk having this happen to them if they order goods via this company. I think that they need to re-evaluate their business practices and start taking their business seriously and not make a fool out of their customers.

Jamie was really friendly and knowledgeable plus I got great results. Highly recommend!

The owner Alison she is a fraudster and big lier. Paid for a machine many months back and still didn’t get delivered. She keeps changes stories and said machine arrived at warehouse and will delivery soon. Soon means months months still never get delivered. Even called her texted her she plays the game and marking around too much. Asked refund and she pretended she will but still haven’t refunded. Don’t buy anything from her and she such a lier and not sure how her website still open and fraud other customers. If Alison has machine she would delivery already but she doesn’t have anything. She just wants to use our money and wasting our time. Worst experience ever in Australia and if you don’t want to lose money or lost clients, better stay away with her. Website looks normal but fraud company. My experience is just like a scam. Hope all the scammers will pay it back one day.

Hi I hadnt recieved my order,and management moved swiftly in rectifying this ASAP

The woman that runs this business is nothing but a fraudster. Brings in people to work for her and buy equipment / materials making them pay up front and then not deliver the goods. People are made to follow up for months on end. Same story when they do work for her. She never pays despite the work being done. Every excuse under the book and denies any fault of her own. She is a complete and utter untrustworthy person. Do not join this company to work for and I would not recommend using them to get work done as the person that does the job for you will more than likely not be paid.

Finally got a refund after weeks of waiting for it. Waited MONTHS for a machine that was meant to be sent the week I purchased. Continually told it was being shipped when asked, I lost money due to loosing clients as the machine didn’t arrive when I was told it was on more than one occasion. Extremely disappointed and do not recommend trying to buy anything from them.

Great customer service, shipping was also very quick. I’m very happy with my products I received!

Awesome planing to book again

It really works. Removed a lot of yellow. After some applications the colour stabilised but I wanted more. Very good worth per money.

I just wanted to say thank you for the excellent customer service and support you guys provided when I booked my appointments a couple of weeks ago. I have changed my mind a couple times along the way and asked a lot of questions but the amazing lady on the phone remained patient, kind, informative and professional. Thank you