Super god behandling 😊

Placed order on 2nd December for some lovely earings. Wanted it to be delivered to a UK address which was a shocking £50 delivery cost so I arranged for it to be delivered to my daughter’s apartment in Austria instead, at a more reasonable cost of 6 euros. Tracking info was sent and I tracked it on a daily basis. Yesterday it said it had been successfully delivered to my daughter’s apartment but it hadn’t. There was no card left either. I contacted Dansk today but was told I needed to chase it myself and they couldn’t do anything more. They also told me they thought it may have been delivered to a delivery point in Austria but couldn’t tell me where. I also have no ability, via the tracking link, to see detailed info on the delivery as it requires you to create an account which I couldn’t do as I am a UK resident. I also emailed the courier customer services and the emailed bounced. I really don’t know what more to do. Very disappointed that Dansk couldn’t take ownership of this for me given I ordered from them and given they have the business relationship with the courier; not me. Although they responded quickly on the chat function on their website, there was no further customer service offered at all - it was very much a ‘your problem not ours’ mentality. I won’t be ordering again and will have to write this off as bad experience. Very disappointing. Further update on 15/12 - I think Dansk’s reply to this review highlights exactly my point - it’s clearly my problem to solve rather than theirs. My review hasn’t been read properly either; as mentioned, I have no ability to see any detailed tracking info so have no idea who to contact in Austria. I really am stuck. I was planning to order 3 more pairs of earrings from Dansk but that won’t be happening now. Not impressed.

Smukke smykker til en fantastisk pris og hurtig levering!

The first pakkage was lost during delivery, but i got immediately a new one.

Snelle levering. Mooi verpakt. Mooie juwelen.

Very quick delivery

My order was delivered promptly and was nicely presented.

Smukt udvalg. Gode priser og hurtig levering.

Unfortunately the pieces I ordered did not meet my expectations, however, the return process was super easy and worked without any problem.

Wunderschöne Kette. Unproblematische Abwicklung. Gerne wieder.