user image

Peter-Oscar

06 December 2023, 03:53

  • 2 Reviews
  • DK

Verified

Unfortunate experience with Hotel Sonya, Booking com and Hotels com

The Hotel was nice. Great location, easy access from train station and nice room. However I would suggest them to check up with their agreement with Booking Com and/or Hotels Com. Booking with Hotels Com weeks in advance of my stay, they asked me to accept a prepayment for my hotel and pay the rest at the hotel. Weeks later I notice a bank transaction from Booking com and not hotels com, also the prepayment is slightly larger than expected. Realizing that Booking com and Hotels com have a collaboration and that the larger prepayment could’ve been due to currency changes, I make no further notice at this point Arriving at the Hotel Sonya I am asked to pay the full payment, as they don’t have an agreement with Hotels com to make a prepayment. They are aware of this happening though. More than a month after my vacation I have succeeded in getting my money back. Be carefull using one of the sites Booking com, Hotels com and/or Hotel Sonya. Being unjustly charged +25% ekstra for accommodation is not okay and to use so much time to get the money back is in no one’s interest.

user image

Jameer Lee

13 August 2019, 23:54

  • 1 Review
  • RU

Verified

We went to Rome two years ago

We went to Rome two years ago. Stayed at this hotel. Feels like a 5 star hotel. Very good service, great staff. Of the minuses, only food, which is not included in the price. But for such a price - the hotel is gorgeous.

user image

Alberto Hdez

18 January 2014, 15:46

  • 1 Review
  • IT

Verified

ottimo hotel

Struttura molto curata in buona posizione centrale!la nostra camera era ampia e pilitissima, e la mattina la colazione squisita. i gestori sono diponibili e simpatici, sempre attenti alle nostre esigenze ma mai invadenti. complimenti vivissimi!