Terrible. I had a major customer service issue that involved submitting a form. The form would not accept. I tried several times and did some troubleshooting. The page only froze and stated “cannot accept ticket.” My customer service issue with the company that uses them, were completely unreachable and kept sending me to this site…not thrilled.

I've been on chat for proximately 45 minutes now with this live view they false advertised a membership since it was free I canceled it 5 minutes after I signed up for it cuz it was not what I was looking for and they took $34.90 out of my account I need that money for court this afternoon and they're telling me it's going to take 2 days to get my money back when the account says sign up with your debit card money will not be with drawed from your account I wasn't in the site 5 minutes canceled the account they took $34.90 out of my account so it's false advertisement and their liars cuz now I'm going to have problems with the court system in Illinois because I can't hey my fine with the court because they took money out of my account where I said they wouldn't now I'm going to go to jail because they will not give me my money back not fair at all sincerely John Doyle and there's a guy named mark That's supposed to be helping you figure out what to do I asked him for phone number of this establishment he ignored me I need my money how hard is that to understand

I find that, as an admin of the Chat experience, I have to buy an extra "seat or license" in order to get in and configure and see reports without kicking the Operator out of his/her session. An extra expense that is hard to justify in a small enterprise. Apart from this, I like everything that I have seen including the now usual emailing of the chat script.

I had to ask a simple question and I used live Chat. Great! In the 6 hours since I've been asked to fill out three surveys regarding my experience. I want my experience to end! Leave me alone! You took a good experience and made it bad! You are like psycho exes who keep asking why I broke up with you and asking the same thing 20 different ways. Stop the madness!

We've been using LiveHelpNow for about 3 years for the ticketing process, handling about 15000 tickets annually through the tool. The ease of use and reliability of the platform is admirable--there have only been a small number of downtimes, and in all cases LiveHelpNow was right on top of it. My only reservation is in having only one standard ticket form per account. I've raised this issue a couple times with LiveHelpNow and was always told that "someone would look into it," but there's still only one ticket template in the tool per account. Many businesses require different ticketing options for different types of requests, so it would be nice to have a choice of two or three different ticketing templates that our submitters could use. I know there's email-to-ticket functionality, but that's not as robust as having a ticket form in the tool with all the fields and categories we need.

We've been using LiveHelpNow for years. After much research into products that are flexible, have multiple integration possibilities and can grow with our business, we chose LiveHelpNow. Our customers love the chat feature. Our employees do as well, and the learned how to use it quickly. I also use the analytics frequently and find it to be a very valuable tool.

We were using (Zopim) a competitor of Live HelpNow, and then I was lucky enough to discover LiveHelpNow! Awesome live chat software but what really impressed me is their personalized, friendly customer service. Their phone support is free! They help with whatever questions we have, which saves me time - and time is money. I wouldn't hesitate to say if you're looking for live chat software, this is where to go.

We use LiveHelpNow as part of our support arsenal and it has served us well. It's responsive and allows for multiple avenues of communication, including file transfers (which can be surprisingly useful). There are still a few minor issues with the mobile app which need to be available, like the option to display chat history or the option to start the app at boot-up but, overall, the service is great. I would have given 4.5 stars if that were an option.

Live Help Now has a wide variety of useful features for supporting Learning Management Systems and is significantly better than just using email. It is apparent it is designed for sales and so some of the analytics don't make sense for an LMS. It wouldn't take much for this system to be designed to work perfectly with LMSs. if they did this it would be 5*. There is already lots and lots great features, knowing user information before chats, customisable options to suit your brand and lots of technical information, surveys to see how good your Operators are as well.

We are testing out chat software. LiveHelpNow has many more options than Zopim. It is a bit harder/clunkier to learn, but I think overall will be the better solution for us.