Needed some trim to finish off a job which was time sensative arrived quickly Thanks

The wide range of quality trims is second to none. Very kind and nice staff who supported us the whole way through the order process.

Ordered a single length of brass tile trim. I had been concerned about it getting bent during transit which would not have been good. It was packaged brilliantly inside a thick cardboard tube. The tube had been slightly bent but but when I opened it I found the tube contained a second thick cardboard tube and to my relief this had kept the trim in perfect condition. Fantastic and would definitely use again.

Paid for express next day delivery at £14.00,NO SHOW! Promised a callback, NO CALL! I was informed by Premier tile trim, that the Delivery driver was given the wrong postcode! I lose a days trading thanks to this `Company` and the telephone manner of a couple of the staff was like moody and sullen teenagers. AVOID!!

I didnt buy anything yet from this company, but online customer service was funtastic, very helpful and knowlegeable. Thank you Lloyd)

Save yourself a fortune and buy your tile trims from these guys. They had exactly what I was after and the online ordering and processing was painless. Delivery needed to be quick for a job I was doing and it arrived when I needed it using express delivery. I was worried about the 3m trims getting bent or damaged in transit but everything was fine, the trims arrived with a protective film on each trim (I bought 5), they were packed into a well secured cardboard tube which was reinforced with a timber batten to prevent it from being bent. For the same product at the usual major DIY retailers was silly prices, can’t understand how they can justify the mark-up. I’ll be a returning customer to theses guys.

Impressive rapid delivery of otherwise tricky to source chromed brass tile trim. Ordered mid afternoon and arrived at lunchtime the next day. Helpful comms by Scott when looking for reassurance on delivery

I ordered a Genesis polished brass tile trim and noticed that in the pack there were two completely different shades (one was very dark brass, the other almost silver). I contacted customer service who promptly sent out a replacement, only to find the replacement was a different shade again to the first two!! So that's one product from the same brand, same product number etc.. three completely different shades. There seems to be a lack of quality control at Premium Tile Trim.. I contacted customer service again who said they were 'investigating' it. In the meantime, my plumber is desperate to get on with the work so I had to end up using the trim I had which has effectively ruined my bathroom because it is all over the place now with three different trim colours. After almost a month of no reply from the Premium Tile Trim customer service team I decided to chase them up only to be met with 'there's nothing we can do' and to try a different product.. 2 stars for sending out a replacement but the rest of the service was pitiful and I am really upset with how things turned out.

Requested and paid for next-day delivery. So it should have arrived on the Wednesday. We did not receive the item. The tracking now says that the item was delivered on Thursday. It was not delivered on Thursday, so this is plainly untrue. It is now Friday and we still don't have it. The fitter is to come on Monday because we didn't make the first deadline, so I have sent an email requesting the item to be correctly delivered and the delivery refunded, which is the minimum I would expect under the circumstances. I will update this review accordingly. Following the below, I can confirm that the delivery has still not been received, there has been no update from Ryan as to when it will be received and I have had to cancel the fitting today at my own expense.

Really poor customer service. I only ordered 3 x different trim samples so we could choose the best for our en suite which was due to be fitted out in a couple of weeks time. Website claims trims sent out same day. First had a text to say one of the trims was coming from a separate supplier and would be delayed - but would be sent separately so as not to delay the other two. Not a problem - good to know. The 'delayed' trim then turned up a couple of days later. The other two have not been delivered at all. My wife has chased up 'Premium Tile Trim' on at least two occasions but to no avail. Today they said the trims must have got lost in the post so they could send out some more. My wife asked what delivery service was used..'Royal Mail....probably second class' was the response (you don't even know how the samples are sent - really?!), then she asked if we could have some kind of expedited delivery. 'No' was the response. Cancelled the order and won't be buying from them. Originally had plenty of time to get trims, choose one and then order, now having to rush around.Very poor and I suspect the trims were never even sent out to start with.