Excellent customer service
Excellent customer service - Aaliyah went beyond and above my expectations. Thank you!
great customer service
great customer service, really responsive and helped solve my issues very quickly.
Called me up and salesman joe was very…
Called me up and salesman joe was very nice helped me with any questions I had
Great customer service
Huddle's customer services are just exceptional! Such a convenient service and made our lives so much easier. Great company all round.
Convenient but super expensive
Convenient but super expensive, rates and standing order charges. Energy graphs not updated regularly enough. Final usage graphs say I’m in under use by £1300 so expect that back at end of contract but no only due £630 ? Very misleading information for students. Prices/usage rates constantly changing. No reduction in price from 1st July when every other energy company reduced theirs. Quick end of tenancy statement but still expect payment of my money within one month.
Terrible communication
Terrible communication, gave me the wrong quote multiple times. Then demands a hefty cancellation fee and try’s to justify it by claiming I was informed which I Wasn’t. Company that robs students and tries to justify it. Don’t use huddle.
Dealing with my sons final account for…
Dealing with my sons final account for his student room , Jade helped so much. She kept me informed and ensured a fast and smooth refund transition. Both my sons have used huddle during their university time and I would highly recommend them.
Poor account set up process
Difficult to navigate the account sign-up. Could not change dates to be appropriate for when our tenancy started. Could not change tenancy details it automatically filled out old tenants details that were wrong. Misleading price quotes. Inappropriately assumed we were splitting the bill
Brilliant customer service!
Spoke to Joe on the phone today, he helped me navigate my choices and provided insightful and helpful information. Amazing customer service! Thankyou.
quotations
Was given the wrong quotations multiple times, not the sales guys fault as the system had the wrong information but shouldnt have, joes a nice guy tho