She was great and very helpful !

I’ve dealt with a great team at Huddle. I experienced payment issues as I wasn’t in the country and this was easily sorted out over email with their rapid and cordial responses. Very kind and hard working team!

Helpful Customer services

We aren’t even customers and for some reason just keep getting bothered by them. We moved to our new flat in August and previous tenants had huddle. It took us a week before switch to a different provider and we paid for our time using their services. Now we are getting letters and emails saying that we owe them over £400. FOR THAT WEEK?! Whenever I contacted them, they aren’t bothering explaining such a huge fee and aren’t looking into the case more. This is an absolute scam, don’t use huddle!

Did not have to wait too long on hold. Excellent service Also emailed meter readings and confirmation email within a couple of days

It's not the first time I've been asked to write a review about my experience with Huddle but I'll do it again and again because Huddle makes my life easy with all the utility bills in ONE SINGLE PAYMENT! and that's already enough. But if you add on top of this the customer service of agent Gianluca Raimato then you have heaven on earth! Gianluca its there to fix any problem might occur as soon as possible and with great efficiency! He's the definition of customer service as he's willing to walk the extra mile and offer an above and beyond experience! and then in a very friendly and NOT wooden language way he will explain what happened and how/when will be fixed. I can't praise him more because you might think I'm biased but I'm simply grateful that he's there to make my life easy and stress free. Thank you Huddle! Thank you Gianluca!

We have emailed and called Huddle to give them all info including check out reading and our payment of last bills right after we moved out the property. We are furious that they keep sending emails after emails saying we own £181.11 that we paid on 22 Oct 21. The reason we paid £181.11 that we don't own in case they put us on bad credit list. We emailed them few days ago to ask for refund £181.11and update of our final bills and made a complaint. They don't reply and annoy all our emails instead emailed us yesterday again to chase us for the bill that we don't own it £181.11 !!!! How badly run a company they are... Don't use them. Our A/c : 243987 so they can contact us. grace

Ben and I have been corresponding for over one month trying to establish why a bill for one of my supported housing residents is so high, we have had an open line of communication which Ben has been excellent at responding to my emails and working together to find a solution. Ben has been very patient with me, giving me time to undertake investigations from my end with the findings being confirmed which means we can move on from the initial issue. Today Ben phoned me, this is the first time we spoke, it was lovely hearing his voice and I thanked him for his work ethics and being so attenuative. Thank you Ben you truly are a asset to your team. Merry Christmas.

Really glad our previous billing company, Glide, failed us so badly and scammed us out of our money so that we could change to Huddle! Customer service was great and one employee helped us extensively over a 24 hour period to get us out of the dark and a far better deal. We would really recommend Huddle!

Do not waste your time or money with this company. I have been charged for bills from the months of July to September when I wasn't even living there! They charged me twice for the same reason, both of different amounts. In total I have lost £330.30! I cannot respond to the message from huddle so I'll do it here. I decided not to move in to the student house on the 1st October and I have only just gotten out of the contract, going back and forth with emails. I cannot give a meter reading as I didn't move in there in the end.