Prodotto ottimo. Spedizione e consegna eseguite nei tempi previsti.

Arrivato tutto perfetto con confezione molto accurata. Ordinerò nuovamente.

I prodotti sono molto buoni. Il servizio di spedizione è perfetto.

Prodotti di fascia alta e qualità ottima, senza dubbio valgono la spesa

Ottimi prodotti e spedizioni velocissime. Da consigliare assolutamente.

Prodotti eccezionali, ottimi prezzi quando ci sono offerte in corso, spediti con cura e arrivati in tempi veloci

Recentemente ho acquistato il cofanetto contenente la lozione solare, la crema e il doposole. La lozione si stende facilmente, non unge e ha una delicata e piacevole profumazione. Anche la crema si stende bene e lascia la pelle ben idratata. Sono pienamente soddisfatta dell' acquisto effettuato.

My recent shopping experience with Shiseido Online Italy has been nothing short of disappointing. I placed an order online, enticed by the promise of free gift items with added purchase gift codes. However, upon completing order including gift codes and making my payment, I realized that the free gift items were missing from my order confirmation. Immediately, I reached out to Shiseido through email to address the issue. Despite my prompt complaint, I received no confirmation email or receipt within the first 24 hours. This lack of acknowledgment left me feeling frustrated and uncertain about the status of my order. As the situation persisted without resolution, I decided to request a refund since the goods had not even been shipped. Shockingly, Shiseido refused my refund request. This inflexibility further exacerbated my dissatisfaction with their customer service. Compounding the issue, I am currently traveling and can only access the shipping address for a brief window of time. This limited timeframe means I have just 30 minutes to return the package to the post office and arrange for its return, a logistical nightmare made worse by Shiseido's lack of responsiveness. Despite repeated attempts to contact their customer service team, my emails have been consistently ignored. This disregard for customer concerns is unacceptable and reflects poorly on Shiseido's commitment to customer satisfaction. To make matters worse, I have yet to receive any confirmation email or receipt for my order, leaving me in limbo regarding its status. 3 days after website error the goods still have not left the office. But no changes or cancellation allowed. In conclusion, I strongly advise against trusting Shiseido Online Italy for your beauty purchases. Their poor communication, lack of accountability, and disregard for customer satisfaction make them a risky choice. My experience serves as a cautionary tale, and I urge others to seek more reliable alternatives for their shopping needs. The ridicoulous reply below from Shiseido shows they do not read, comprehend or respond. Just copy and paste gargon. NO CUSTOMER SERVICE DO NOT HELP!

La spedizione non è stata velocissima e sopratutto sono rimasto malissimo degli omaggi. Veramente poco decorosi, avevo acquista le stesse cose su un l’altro siti ( non sta qui a fare il nome) e avevo speso anche di meno e mi hanno dato omaggi degni di nota. Vi siete fatti un po’ guardare sulle mani

Sito chiaro, informazioni corrette spedizione rapida. Tutto in linea.