Excellent customer service from Kerry in Customer Services and Vince, their expert boiler engineer who visited my home. I cannot fault the service they gave me, backed up by an excellent website and efficient and friendly telephone service. I highly recommend Intergas.

Recent service visit by Colin Jones was excellent. His communication with me, punctuality, efficiency at the service and fun chat made the whole experience most pleasant and enjoyable. Many thanks Colin. HOWEVER, trying to make contact with Intergas Technical Department is and always has been a nightmare with waits on hold of 15 to 25 minutes listening to continually repeated statements “your call is most important to us etc” being being the norm. Absolutely hopeless for a busy customer or installer. Once through though the staff are knowledgeable and most helpful. A written email complaint to the CEO was ignored along with two reminders. A hopeless backup and accessibility problem exists within Intergas.

Our local heating engineer identified a problem with our 2 year old Intergas boiler at its annual service. He phone the technical dept at Intergas and was advised a home visit was needed. A very pleasant and helpful lady from Intergas phoned back the next day with an appointment for the following day. At the engineers visit the problem was identified and sorted within an hour. Couldn’t be happier with Intergas’ service. Thanks to the girls in the office for making such a speedy appointment and to engineer Mark for his excellent work! Much appreciated!

Great Service: called Intergas technical on Saturday morning and office closed, went through to book an appointment and the customer service agent was great and took my number and told me a technical engineer would give me a call back shortly. Sure enough Colin called me within 10 minutes and assisted me greatly with my technical issues. All round great service. Thank you Colin for calling me on your day off. 5 star service

Great Service: called Intergas in the morning, and had an engineer call to replace the fan - all on long warranty - on my eco boiler before 6pm on the same day. Thanks, Mark

I needed 2 washers to renovate a camping gas connector in a camper van. The company obviously wasn't going to make much money out of me but they replied to an email, offered to talk on the phone, gave me advice and sold me the parts for next to nothing. The parts were delivered the following day by 1st class mail. Thank you Kevin. I wish all companies were so good with their service.

Hi,I have inter gas boiler,the heating packed up on Tuesday the 6th April. Called my plumber out who installed it,and he said it needed spares he could not get hold off,he then called intergas,I was told it would take 8 days to send an engineer out and I would be charged £295 ! 8 days later an engineer turned up called Vince, He spent 10 minutes ruling out things . He then said that the water softener fitted was ‘useless’ And as a result I had lime scale build up. He took a valve out that he said was ‘getting stuck’, Cleaned it ,put it back together & hey presto,warmth. He then told me that as the boiler had been fitted incorrectly I should not get a bill as intergas boilers have a twenty year life span! He told me to get intergas out to service it once a year as it’s outstanding value for money & carries a warranty for a year till the service.wow, really impressed with Vince.from Alan, Bedford 👍

Vince showed up today the time I was told and fixed my heating. A great chap who knows his stuff and had my heating running again in no time. My landlord had sent a firm round to fix but they couldnt. Ordered a part from Intergas but the engineer from there said he wouldnt touch it as I didnt have the benchmark to show him. he said need to pay £300 for him to do so. So he left me without heating its been another 4 weeks. I told my landlord what he said. The firm came back and spent a few more hours trying to repair it, but to no avail again. 2 weeks after that Vince came today and as I said its all sorted now. He said it was very bad of the previous Intergas guy not to sort it as I am a tenant. He was very angry that he wouldnt even touch it. I didnt know any better so just thought if thats how its meant to be. So knowing he couldve sorted it if he wanted to was a little upsetting. Especially with all that has been going on this year. So thanks so much Vince you are a star. I live in Barnet so if you live in his area and need an Intergas boiler engineer I suggest that you ask for him by name.

Studied various boilers and decided on a extreme 36. Absolutely brilliant boiler, whisper quiet, hot water flow is very impressive and heating 13 rads is no problem either. Very smart touch controls, just make time to study the operating guide and get to grips with the parameters this boiler has to offer in its control menu. top marks intergas.

Replaced a baxi with intergas boiler and we are more than impressed! It's quite and heats 10 radiators in minutes and loads of hot water. The bills have come down what more do you need. Can't recommend them highly enough The Baxi was nothing but trouble so looking forward to trouble free heating.