user image

sharon canavan

27 January 2025, 23:37

  • GB

I have tried to cancel a standing order

I have tried to cancel a standing order 3 times now as a product doesn't seem to agree with me however I take 3 other of there suppliments which I find extremely beneficial but I just go in and buy 1 thing at a time as I need it now. A total of £60 has come out of my bank for 3 months supply which I can't use. I find it extremely difficult to get through to the company as well. However the 1 star is DEFINITELY not about their products as I use a total of 3 atm it is for their customer service side of things, I did return the first product but I never received a refund for that so I don't know what to do with the other ones as I can't get an answer.

user image

Helen Jeffcutt

23 January 2025, 23:18

  • GB

Stealth subscription, beware!

Like the reviewer below, ordered one item and Wellguard automatically set me up with an unwanted subscription. Called customer service, and they clearly use this as a stealth sales tactic as the response was very very scripted. Be careful as you also have to pay to return for these stealth orders! Very very poor,

user image

Karen Fletcher

15 January 2025, 16:16

  • GB

My journey really upset my stomach,had…

My journey really upset my stomach,had to stop using,cramps were horrendous and made no difference in sulphur burps

user image

SK

31 December 2024, 22:07

  • GB

Order not delivered and poor customer service

I had placed an order online in the UK on the 1st December 2024 and paid for the International delivery charges. It is the 31st of December and still my order has not been delivered. I emailed Wellgard support twice and have not recieved a response yet. I have called wellgard support several times and left messages to be called back but no one gets back. Awful customer service.

user image

Megan

21 December 2024, 04:07

  • GB

Predatory subscription set up

Predatory subscription set up with no reminder of your next order being placed so you can’t make any adjustments. Really unhelpful customer service, been a week now without a response. Would never shop here again

user image

Gemma Anne

09 December 2024, 04:03

  • GB

The low rating is towards the Customer…

The low rating is towards the Customer Service part of Wellgard as they are awful! I have placed numerous orders, and not had an issue until recently. My delivery was left in my garden ( I was at work) with the bag open and items missing! I sent pics and have a camera in my garden but CS said my evidence wasn’t enough and have declined my refund for the missing items. I don’t struggle for money that I have to try and get free items so out of principe and given the proof I should have been refunded. This has made me steer away from this company going forward. AVOID!

user image

Karen Coote

29 November 2024, 23:18

  • GB

Great products really great products happy with…

Great products really happy with products always on time

user image

Eric

28 November 2024, 02:40

  • GB

Marketing gimmicks so tiresome

I use their collagen powder. It seems fine. I habve no problem with this product or its pricing. My complaint is that Wellguard is using emails to engage in pointlessly complex manipulative marketing ploys. I recommend they shrink their marketing department as they clearly have nothing better to do than think up silly gimmicks. Enough already!

user image

Emily

27 November 2024, 21:18

  • GB

Quite good!

I actually thoroughly enjoyed the ACV gummies (don’t sniff them on opening, they will punch your nose hairs) the ruby powder does NOT taste good but it’s worth it, my advice is to just down it in one

user image

Ricky Flynn

11 October 2024, 21:59

  • GB

My God - Felt like I was about to explode! (Wellgard Gutstar Probiotic.)

My God, absolutely never again (Wellgard Gutstar Probiotic).. I took two of these , one each day and let me tell you! I didn't know if I needed a s@#t or was about to explode! The pain was unbearable, 3 days have passed and I still have painful bloating and feel sick, never ever again! They say that you might experience some mild bloating and discomfort, definitely not mild! Not for me these!