We used "Homebox" for a year, but we knew them as "Billing Better" - We were charged a £42.50 Service charge, on the promise they will organise our bills and services for us and charge what is required, for a smooth billing process ... Suddenly, the company changes name, and starts chasing us down for £4k in extra charges almost a year later ... They do not respond to our attempts at contact, instead start threatening legal and debt collection action, with extra late fees, claiming we are still signed up to thier services and have overdue payments ... This company is clearly a scam or fraud, and should not be trusted.

Chloe went through each step and repeated information if a hadn't heard everything. Answered my questions satisfactorily. Hope the rest of the process goes ok.

Really easy to set up and great customer service

Easy to set up

I had Matthew Stanley and he answered all my questions and helped me so much setting up everything. Made it extremely easy. Highly recommend.

It was a nice experience today with Sophia, your kind heart, patience and taking time to explain to me is top notch, thanks for helping me fix on how to pay my utility bills which has given me sleepless night Chioma

No choice of internet provider

Still waiting for return of payments taken by Homebox for WiFi they then told us they could not provide. We have had to separately arrange and pay for a different internet provider … and still original payments for non existent service not returned to us by Homebox. tells us they cannot return our money (now 6 weeks after taking it) … because it has not been returned to their account ?!? Is this a pyramid scheme that should be reported?

this is easy and quick

Matt was really informative, answered all the questions I had about payments and getting energy and Internet sorted. He followed up, and helped set up my direct debit quickly.