great customer service from reagan

Fraudulent Business! 1. Rebel Energy I do not have any Rebel Energy Bills, please can you provide me with the bills. When i tried to get them from Rebel, they said they cannot provide as the account email is under billing better.On what basis have you been paying £141.32 per month already ? 2. BB Management fees These seem off. When I signed up, it was £10 per tenant, which would be £20. When I checked the website again today to get a quote for the same property, it is still £10/tenant per month. However, in my breakdown I am either charged £40 or £50 per month and also double charged for March. 3. Council TaxPayments made by myself: Feb £61.88 Mar £141.69 Nov £145Payments allocated by Billing better: £1,273.50Total payments to Council as at 6 Dec 23: £1622.07Council Tax Bills: 13 Feb to 31 Mar - 175.38 01 Apr to 31 Mar - 1446.69Total Bill from Council tax up to 31 March 2024: £ 1622.07This means I have already paid up my council tax bills up to 31 March 2024, 4 months early. This is clearly an allocation problem somewhere. 4. East London Energy My concern here is that the misallocation from point 3 above could have already sorted the balance due of £450 with ELE well before and avoided the dunning charge (late charge) £17.60.

Disgusting, unethical business to avoid at all costs. Do not use this company, they will double the cost of your bills after the first month and initial quote and lock you into a contract with a cancellation fee.

We just moved into our new apartment and HomeBox was referred by the tenancy agent. We thought it could be simpler to manage all bills under one place but NO. Communication is awful. Different staff gives us different answer. Some says our Council tax bill will not be paid via HomeBox, few weeks later another staff says it is configured to be paid by HomeBox. They randomly estimated our water bill, charged us, but not paying for us until we ask. They said they don't have our water bill info - neither do we! Then why charge us when you are not paying for us because you have a missing piece of information? They arent proactive. They aren't helpful. You have to push things to get it right and they still charge you management fee per month. Want to cancel it? T&C Clause 6.7 says you have to pay them if you want to cancel early. This is a trap. Their service is useless. Just go setup Direct Debit with every service provider and you're good to go. You don't have that much of bills. Run away from them.

Spent ages disputing our final bill with them as we had been paying EON alongside Billing Better. Multiple times had asked for clarification on why we were getting bills from EON at the same time and were told all manner of different contradicting reasons. Finally thought my nightmare with BB was over but just received an email demanding ‘unpaid’ bills from last year, all based on estimated usage despite uploading quarterly meter readings. Avoid at all costs.

Had a call from Oliver to set things up, he was proffessional, efficient, and helpful.

Chloe Mart was very helpful, made everything hassle-free and the process of setting up accounts was quick and easy.

Oliver was very helpful and kind

All the details were explainedvery good..Joso Wesley went beyond to help me.

Onboarding was hassle-free. All the details were explained. Joso Wesley went beyond to help me.