These guys are scammers. At first place they seem to be kind, when they give you more expensive car than you've paid for, but with this kindness comes great responsibility. More expensive car = more expensive damage costs and trust me, they charge a lot! For a scratch, which can be easily polished within an hour, they've charged us 1000 euros. It seems like their business model, so please be kind to your wallet and avoid them.

A la restitution du véhicule il me dit vous avez rayez avec la brosse de nettoyage de la station de service résultat 1208 euro amende bande de sale fils de p je ne recommande pas c'est voleur

Total SCAM. Avoid. They have very shady business practises around scamming people for damages to vehicles and then charging you lots of money. They are absolute scum. I wish I have checked the reviews before.

Je ne recommande à personne cette compagnie, faire payer le client 700 euros pour avoir nettoyer la voiture avec une brosse qui l'aurait griffé, inadmissible! Bref d'après les champions de Go Icelande il ne faut pas nettoyer le véhicule avant de le rendre sinon grosse amende attention!!

I had really bad experience when I drop off the car. They charged me for a damage For which I had insurance and they refuse to refund me. And it was really a lot of money for the damage. Please don't rent a car with them, they seem cheap at first but then they are a lot more expensive than other!

We rented a van with them for a week- the 2-person one. The price was quite good, and the pick-up was straightforward, but we had problems from the start with the cooler motor and the heater- neither worked, so our food was not kept cold and we were not kept warm at night. Given that the nights were quite cold, we weren't worried about the food temperature, but we were quite cold at night on a few occasions. The WiFi didn't work most of the time and the connection cord was quite loose and had to be held in by hand. The USB port on the dash was broken so we couldn't charge our phone or other electronics. We tried phoning the company from the road, but the agent told us to "check our email" - they would have someone email us a response, which makes it hard if the WiFi isn't working. The van itself drove well and was comfortable, but when we got back to the office for drop-off, and the agent confirmed all these things were broken, he said he couldn't negotiate any refund, and asked us to email the company. We of course never heard back. I'd rent a van again if I were to travel in Iceland in the future, but not from this company. As an Addendum: The company contacted me the day after I posted the above review. I asked for a partial refund and they were very reasonable with me over the email and did not try to negotiate to a lower refund. Within a few days they had refunded me the agreed amount through my Visa account. This transaction did help me to see that they are motivated to improve their customer service, and although their product is sometimes not 100% they are willing to be flexible.

My sister and I rented a Renault Kangoo Campervan and we had lots if problems with it. First of all when we arrived at the office to pick up the car we were told, we had to pay another 200€ for an insurance or my credit card would be blocked with 3000€ - which was not an option because I didn't have that amount on my account. As we had already paid 100€ in advance we had no other choice but paying the additional cost. Secondly the woman who explained to us how to handle the various devices of the car was quite incompetent and didn't show or tell us important things we had to know. For that reason we had no well working heating system during 3 of the 5 nights. She didn't tell us that or how we had to turn off the fridge during the night so the battery would last. So around 3.30 am we had to call the 24h hotline to find out about that. But still when we left the light on for about one hour in the evening the following night or were charging electronic devices the battery didn't last either. On top of that the zipper of one of the sleeping bags was broken so it was even colder. Another issue was the broken heater of the back window pane, which made the sight a lot worse. The curtain of the back window was also broken so everyone could watch us inside the car during the night. We talked about these things to the woman in the office when we were returning the car and she told us to email them our complaints again and promised us a compensation of at least one day. Of course they never responded to my Email!

My brother and I had a great experience renting from Go Iceland. We rented a Dacia Duster, a 4x4 that allowed us to explore some of the inland roads including the road to incredible Landmannalaugar! The car was great and so was the customer service, not to mention the office is a short walk (or shuttle) from the airport! Hilmar and the rest of the staff are very attentive, reliable and reachable. This was my second time renting with Go Iceland and it won't be my last!

Points forts: -Facile d'accès lorsqu'on arrive à l'aéroport de keflavik (comme tous les autres centres de location) et retour de location facile. -Très économique point de vue diesel. Surprenant à quel point on peut faire du KM sans faire le plein! -Sièges avant confortables. -Matelas pour dormir confortable Points faibles: -Le service, on nous a changé 3 fois de camping-car en moins de 30 minutes après avoir dû remplir 3 fois les formulaires. Inutile de dire que je commençais à m'impatienter. Par contre on nous a donné le modèle tel que vu sur internet : avec table, chaises et panneau de bois rétractable permettant de cuisiner. Les 2 autres précédents n'avaient pas ces commodités. Il a fallu négocier beaucoup. - On nous a très peu expliqué le fonctionnement de la chaufrette. On a eu beau durant 7 jours tenté toutes les options, nous n'avons jamais trouvé une température adéquate. La nuit en partant la chauffrette il faisait BEAUCOUP trop chaud et lorsqu'elle arrêtait, le froid revenait rapidement! Pas moyen de doser la puissance. - La vaisselle fournie est en plastique IKEA! ....de l'eau chaude pour une soupe dans un bol de plastique, je vous assure que ça fend. Très peu commode. -Les chaises de camping pliantes étaient toutes brisées, une était même non-fonctionnelle, toutes les coutures étant brisées nous n'avons pas pu l'utiliser. La table était tellement croche qu'on ne pouvait pratiquement rien mettre dessus sans que ça glisse vers le sol. -Le frigo ne fonctionnait pas -Les sacs de couchages puaient vraiment très fort. - Le caoutchouc autour des portières arrières ne tenait pas. Cela empêchait donc de fermer la porter, nous devions toujours le remettre en place. Et l'espace que ça faisait la porte fermée laissait entrevoir la lumière du jour facilement et entrer l'air et le vent. -Les assurances (full package ) ne couvrent rien! heureusement qu'il ne nous ai rien arrivé car très décevant de comprendre que notre assurance voyage automobile couvre beaucoup plus pour BEAUCOUP moins cher! Bref.... je ne choisirais plus jamais cette compagnie.

My girlfriend and I just got home from a two week trip all around Iceland. We had booked Go Icelands camper "Campervan Play", because we didn't need a 4WD, but still needed some room and a good bed, because my girlfriend is pregnant. And we must admit, that it was absolutely perfect for us! The van could go surprisingly far on a single tank, the heater system is great, and even though it didn't have lots of kitchen-stuff, we had everything we needed. But most importantly, we were so unlucky to break the left rear light, but they have been so kind and did not rip us for a lot of money, even though they could have! So, all in all a great and more than fair car rental company, that you will have no worries of using!