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Mr Viets

07 January 2014, 00:08

  • 1 Review
  • GB

Verified

Confident to use them

I found them very knowledgable and honest. Our advisor went through different options explaining which would do what for us. He was courteous and kind at all times and I would happily recommend them.

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Mr Valdambrini

05 January 2014, 02:53

  • 2 Reviews
  • GB

Verified

Not great to date no one has contacted me

Not great to date no one has contacted me and I now find that you aren't affilated to SCottish Provident but seem to be some sort of intermidary - which is not initally clear from your web site

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Caz

24 December 2013, 03:46

  • 1 Review
  • GB

Verified

Don't recommend or use

Never got any calls or recommends so wouldn't recommend or use in the future

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Becca

15 December 2013, 01:26

  • 1 Review
  • GB

Verified

Slow computer service, dreadful customer service, cancelled cover

I looked around on line in order to obtain the best quality mortgage life insurance. I decided to use this company, what a mistake. The initial call with the broker took over 40 minutes, the computer was very slow and the male on the phone had to repeat question time after time. It was taking that long he agreed to call the next day to finalise details with my husband and finish the call. To give him credit, he called the next day. Despite the 40 minutes i spent on the phone the previous day though, i still had to give all my details again as his system had failed the day before and not saved all my answers. Not very nice when you are sharing such personal details with a stranger for the second time! He took my husbands details and the cover was agreed. Within 5 minutes we then had a call from the company direct, with a few follow up questions, or so she said. She actually asked exactly the same questions the male had done twice before, as her computer did not have our answers! The delightful woman then put me on hold for 11 minutes whilst she found the correct down menu tab to put my very recent miscarriage in. Nice hey! Just what you want when you are still grieving. She eventually agreed to call back once she had found the 'appropriate box. A second call from her a few minutes later was no better, she informed me that she still couldnt find the correct box and asked me what to categorise it as! How about death.. of our unborn children.. I was upset and passed her to my husband. She then asked very personal questions of him, with no tact, empathy or diplomacy what so ever. The call was at an inappropriate time but she did not care - she clearly had a job to do and clearly wanted our money. Having upset both my husband and i, i cancelled the application. Can you imagine what the company would be like of you actually needed them when god forbid a partner had died. I understand that personal questions need to be asked, it is the nature of the business but having now organised insurance elsewhere i know it can be done in a better manner. A rude, impatient stranger on the end of a phone, with a poor computer system that does not record data, asking repeated personal questions about matters that are close to the heart and usually only discussed in a private environment with a medical profession is not the way to treat customers. I would never recommend this company. I now know, from experience that there are better out there.

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Miss bouch

14 December 2013, 23:55

  • 1 Review
  • GB

Verified

I haven't heard back even thought it been 24 hours and I've called twice.

As of yet haven't had a reply, and me and my partner need it in place ASAP.

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Mr S

12 December 2013, 22:33

  • 1 Review
  • GB

Verified

Dominique was efficient and friendly. gave me all the information I needed.

Agent was efficient and friendly and gave me all the information I needed.

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Ms Shannon

11 December 2013, 17:44

  • 1 Review
  • GB

Verified

clear, friendly, efficient and prompt service.

No nonsense, no jargon, just clear and informative guidance. Very quick with results which did not disappoint. Delighted with my deal which was a third cheaper than my own bank offered me and I didn't do any of the legwork. More than happy to recommend.

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Zoe Nichols

02 December 2013, 20:48

  • 1 Review
  • GB

Verified

Real people to talk to!!!

I was really impressed with Quotelifecover; they were quick, immensely helpful and incredibly personable, which hardly ever happens these days. Definitely worth a pop.

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Glenda

29 November 2013, 02:16

  • 1 Review
  • GB

Verified

Excellent Service

Great service, easy to understand terminology. Everything explained and documented by adviser. Thank you.

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Ms Gregory

27 November 2013, 01:25

  • 1 Review
  • GB

Verified

Very clear and helpful advice

I would certainly recommend 'quote life' as they recommended a particular cover suited to my situation, very helpful, informative and will find cover to suit your circumstances. Clear concise and very friendly.