This company took more than three months to get my project completed after having been paid in full ! My mistake! I was also sold equipment they didn’t have in stock at the time and had no idea when they would be getting it in. I was offered an alternative which wasn’t to the same battery storage capacity. The main communication was via WhatsApp as the phone never seemed to be working. I had to continually pursue them to get any communication and the person I dealt with made out that I had a problem in expecting too much from them. Direct quote-“. We can’t contact all our customers as we have too many” . The project was eventually completed by an excellent contractor that they use (Sunlight Renewable Energy) and we were very happy with them as an organisation. Great comms and great service, excellent attitude all round and happy to have them in our home.

I was too hasty with my previous review, there was no scam going on, the company was having some delivery delay problems, and telecommunication breakdowns. Lewis has now since contacted me, their contact number(08002922270) is now operating, so hopefully, installation asap.

During sales, excellent for advice and keeping me up to date, excellent installation, everything went smoothly. After payment, no link to the app sent like they had promised, I'd to find it on the internet on my own, minor glitch with the wi-fi connection to the battery, complete silence when I asked for help. Out of the blue I had a sales call for aftercare from them and during his pitch I ask about the wi-fi issue, he gets all my details and says he'll help then tells me the cost of the aftercare. Literally the second I said no (I'm not even sure I finished the letter n) he was gone, not even a thanks for your time, bye and absolutely no solution to the connectivity problems I'm having.

Chelsea in the office was my first contact. She immediately put me at ease and offered me a very competitive price for installing a Lux AC coupler and 9.4 kWh Hanchu battery to my already installed panels. She proved to be very knowledgeable about her products. Deposit was paid quickly and my battery was installed within 7 working days . The team that came to fit the battery and coupler were also very knowledgeable, and refused to leave my property until I was happy . They even installed the app on my phone and answered all my questions. Warranties have been registered with Lux and Hanchu , and includes a 5 year workmanship warranty with SBG In all , a great effort . Thank you to the team .

Excellent service, fitting carried out well, friendly informed people to deal with

The whole experience from start to finish was good. No hard sell, just good information and a competitive price. Fitting was scheduled for around midday but recieved a call saying it would be around 5.00pm. Finally arrived at 6.00pm just as we were giving up hope. Probably been better had they just said pm rather than a specific time Fitter was absolutely brilliant. Answered all the questions I put to him (and there were a few!) Finally finished around 8.00 and was then going to the final job (a friends so we knew it was true). He then had to drive 150 miles home. Finally received a call from Chelsea around 8.15 to check everything was ok Some might see the timing as a negative (not necessarily something they can control) but the fact that they are working so late for me, far outweighs that A star performance all round

The fitters were held up at a previous job and turned up very late, despite that they worked extremely hard and efficiently to get the job done that day. All up and running and working a treat. Thank you all great job.

Wow ordered delivered and installed in less than a week Very keen price. Very efficient installers got us running and operating the app in no time Would recommend this company we found the experience excellent

Great price, plus a few extras thrown in. Rapid delivery and install. Kept informed, offered backup service. Really great experience from this company.

I called up to enquire about replacing my faulty inverter. The service was so quick! It was installed the next day. The engineers were great they took the time to help download the app and made sure everything was working correctly before leaving. I would definitely recommend the company.