I ordered a shed with the promise of a 4-6 week delivery time. Nine weeks later, there is still no delivery or confirmation of delivery. Contact over the phone has been poor, with the customer service team hanging up on me. I would strongly avoid this company. I am still awaiting a response regarding my refund.

The greenhouse I received had a piece missing, I was unable to reach the company by phone so had to contact them by email. They responded within 2days and assured me they would send a replacement, that hasn’t materialised 10days later and my emails chasing the missing part go unanswered. It has come to the point that it is now too late as the growing season is well underway and I would like a refund. No response on this either. Very very poor customer service.

Do NOT use this DISHONEST company. My bulbs in the green took 5 days to come and arrived black and rotting. Have emailed them twice for refund (as promised in their 100% money back guarantee!!!) or to replace order, and 2 weeks later they have still not answered. So it seems I have lost nearly 40 quid. As you can imagine very fed up and considering possible next steps.

Autumn planting bulbs ordered in Spring 2018 for delivery in autumn 2018. Bulbs not delivered by mid October. After multiple emails requesting a delivery date they finally replied and said they would investigate and then I heard nothing at all. Luckily I had paid by PayPal so I made a claim and PayPal refunded my purchase cost. I wouldn’t recommend this company at all

Do love my new window plant I picked up from here , Helpful staff

Sent out busted items still waiteing for refund rubbish site

I agree with other reviews keep well clear of this lot, had jersey royal potatoes no bigger than marbles, tried and tried to contact them no response. had two baskets from them Champagne (white tinged rose) turned out to be orange. They talk a good one and you have been warned, go to Dobies if you want quality not these cowboys

No info from them about delivery, it did arrive in 2 weeks but they need to do more

Bought a Oh Billy green house off them it came with knot holes , slit roof timber , made of 40 mm sq timer which I can only say is like pallet wood I contacted them by phone and emails they said they would get back to with in 24 hrs in each case which they didn't I am still for a reply from my last one which was 5days a go dont buy off them they rubbish !

Product was ok but the service was the worst I have ever experienced on Amazon. Had to drive seven miles to collect what was a home delivery from MATALAN. GARDEN STORE DIRECT !! should be called GARDEN STORE INDIRECT, there is no excuse for such bad customer service, appalling.