Verified
Had a Hoist fitted in my New Peugeot.
Had a Hoist fitted in my New Peugeot it was done so I could lift Two folding scooters in there folded state The Engineer that did the work did a Fantastic job and I'm very Grateful for his help and the all the Correspondents I had with Ann over the phone. Thank you to all Just a quire don't you get a mat to protect the Bumper anymore only I had one with Last one I had.
Des Gosling Mobility Support
From their first point of contact,each member of their team have gone the extra mile to support me.Their support was consistent in each part of their service,so a big thank you to their team and their company..
Helpful
Helpful, competent and efficient at the work they do and I would use them again if needed. Anne Adams
Have made my day to day life much easier
Have made my day to day life much easier
From start to finish he was excellent…
From start to finish he was excellent in all departments.no complaints what so ever.highly recommend.
Super friendly
Super friendly and very informative. All in all 1st class service.
The best in the business been using…
The best in the business been using these guys for over 13yrs A* service
Fab job
Fabulous job done giving me two accelerate on my car explaining everything before hand and how it works very pleasant people
Great customer service and great price
Name of customer was my husband Mr Paul Bradshaw. On arrival, i was personally greeted by Des Gosling, i found him to be very friendly and accomadating ( you know what i mean Des). He explained what would be happening in great detail. When i arrived to pick my car up i found all the members of his team to be approachable and my new hoist and how to use it , was explained to me very well. The cost of the hoist and fitting was so good i travelled to Derby from Plymouth which saved me £300 even after taking out the cost of 2 nights in a hotel plus food and fuel costs. A big thankyou to Des Gosling and his entire team
Verified
Hoist and extra charges
I had a hoist fitted for the second time. The first time my boot opener was broken during fitting and i was charged to have an emergency switched fitted as my wheelchair was locked in the boot which i was charged 180 pounds for on this occasion I thought wise to ask for the emergency switch to be fitted with the hoist sadly my boot opener was again broken whilst fitting the hoist but instead of taking responsibility des gosling wanted to charge me an extra 180 pounds for disabling my boot and fitting the emergency switch even though a call out had been charged with original hoist fitting and 4 hours allowed for hoist to be fitted in the original price the engineer was here at 12.39pm till 4.40pm so for one minute extra they want 180 pounds they then said they would take 40 pounds off as I had already paid the 60.pounds call out fee bear in mind this is all in one call out and to get the boot fixed at the main dealer is going to cost 433.65p. I did try to get a compromise but after many emails this was not possible so they are still asking.me to pay an extra 140 pounds when i am already out of pocket 433.65p because of the work they did and were paid for. Also need to purchase a seat belt at 95 pounds so that my chair is secure. As I have said there have been numerous emails since the 17th May to try and resolve this amicably and I do not put this review lightly saddens me to have to do this as have had good dealings with the company in the past but feel their customer service at the present time needs looking into and sadly they have become greedy rather than reasonable sadly looks.like.many bad reviews at this time