Ashley
08 July 2021, 20:52
- GB
BEWARE OF THIS COMPANY WITH ZERO INFO ONLINE AND ZERO RESPONSE EVEN WHEN THEY HAVE YOUR MONEY
Onsite unsupervised test tells you to book your appointment for your day 2. Only when you receive your paid appointment confirmation do they inform you you wont get your locator codes until 48 hrs before - arrival day is considered Day 0 so the passenger locator codes aren’t received before you fly making boarding the plane impossible for my flight. Numerous emails before hand querying and no answer. No answer to calls. Numerous emails after purchase regarding this. No response. No FAQ’s online and Nothing in T&C’s to tell you you wont receive your passenger locator number until 48 hours only before booking date. TOTAL CON. Edit 19/04/22 — never received a refund so their response is just more words not action
HB
03 July 2021, 05:04
- GB
Claims guaranteed results..Liars!!!
Claims guaranteed results for day 2 and 8, contacted the lab they work with and they told me they sent the results to mylondonpharmacy the evening after receiving my test and it has been 3 days now and mylondonpharmacy has not e-mailed my results although I've E-mailed them numerous times and called and has received no response via e-mail or answer to a calls. Ridiculous. There is no Guarantee they are fraudsters. The only thing that arrived on time was the tests itself but that's it and no results.