It’s been two weeks of me trying to get into contact with them. I will get a reply once and I won’t hear back from anyone. I can’t get them to reply to emails. I commented on a post on IG and they told me to DM, after I had alrdy DMd and didn’t get a reply. I have texted(gotten one reply), emails, DM and NOTHING. I actually did like the sub but after alrdy being charged and not getting anything it’s unacceptable. Site says it’s 49 a month but I’m being charged 60 plus shipping which was also another one of my questions along with why I didn’t receive my box. Either way still trying to currently cancel my sub. Such a cool concept terrible customer service.

I subscribed after seeing all the 5 star reviews everywhere else and reading about their “great” customer service. I also read about their full refund policy and decided to give it a shot. That was a mistake. First set I received the leggings ran very small, I always get size small and rarely have issues with other brands, and they were also extremely dense and had minimal stretch. Terrible workout material. The day after I received them I sent an email asking for a return label (there wasn’t one included in the box) and received a reply the next day asking for more details on the exchange, even though I clearly stated I wanted to return and not exchange. So I reply with my concerns about the size and material and further clarify that I want to do a return not an exchange. A couple days go by and I didn’t receive a reply so I emailed again, using the same thread, and get the same response as the first time ( more details). So I respond the same way I did the first time. I got a reply that same day saying they are sorry to hear that and asking me if I want a refund. Who wants to do a return without a refund? That was just a stupid question. That was four days ago and I have sent three more emails since then asking for my label and still have not received a response or my label. Horrible customer service and the pair of leggings I received were horrible. The sports bra wasn’t as bad and I don’t know how other pairs they send are but I will not be sticking around to find out. I also believe they filter their reviews since their website only shows 5 star reviews. I would not recommend this company to anyone. Update: They finally got me my return label 10 days after the return process was started. I don’t think I would have ever heard anything back if I hadn’t kept emailing and started leaving bad reviews. Their excuse: startup issues. I don’t believe it but you can decide.

This experience went from bad to worse/ the quality of the merchandise is just ok but then add in the fact that they put RUBBER labels on the outside of their clothing with their logo is just downright tacky. On top of that they only give you 5 business days to return the merchandise, don’t include a return label or answer the customer service number either by text or call. When you go online to cancel - the message says it will take 5 BILLING CYCLES to cancel the subscription. Again no on answers the customer service lines so I had to go to my bank for help STAY AWAY!!!! The old “we tried to reach out to you” response is laughable. You tried to reach out once you saw this review. For the 34 paid reviews you have on your site to be the only ones allowed should tell you everything you need to know about this company.

A friend got me the verve set for my birthday and I am obsessed! So hard to find clothes that have a similar vibe with this level of quality, love love love this brand!