shocking was acting as garrentor for someone was asked to send so much evidence over and over again to which i do not have time for as i dont work for them. after the whole process was complete which took a month no thanks what so ever just ask your tentants to pay highier deposit and avoid this terrible service

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They massively inconvenienced me by contacting the wrong people, not using my signed and dated permission to contact them sheets, making me call them from abroad on holiday, making me chase them myself. I called their helpline and they couldn't help me but I asked them to stop sending me someone else's name and address, which they said they did. They said they would but didn't so I repeatedly got sent personal information of another lady's full name and address and reference requests. HUGE GDPR breach! They took so long it got to the wire, I was worried I wouldn't make the planned move in date. After a lot of chasing from me and the letting agent we did it!

We submitted the forms on the Sunday afternoon, We were then called on the Monday morning by Rent4sure to say that the checks were complete and we signed the tenancy agreement with Homes & Steeple on the Tuesday. Therefore two working days from start to finish.

I have been charged for a new broadband to be delivered at my house (still waiting and it has been 3 weeks) and when i’m calling the customer services, they don’t seems to understand what is going on! Bottom line no know can help me or seems to know why i can’t get my contract started, why there is no account under my name (but yet they took my money) and even better no one is willing to give me my money back. Worst services i ever had in years!!!!!!!

Very prompt and efficient when processing our referencing for a tenancy. Checks were completed within a day and half. Rent4sure kept us informed of where our application was up to and what information they were waiting for e.g. employers reference advising they would let us know if any additional information was required. Followed up with courtesy call when checks had been completed and returned to letting agent. Found staff friendly, helpful and professional. It was a very quick and easy process. We viewed property on Saturday. Completed application on Monday and by Wednesday lunchtime had received call to say checks had been completed and within 30 mins letting agent had called to confirm application had been successful.

GDPR breach - sent me details of another persons salary and address. Didn’t action any of my references. Lied to me and my letting agent. Avoid.

Exceptional customer service and great range of products.

Very quick, accurate, they asked too many details, i was afraid of them but finally they did their work as they have to.

Discriminate against Housing benefit claimants