When a mistake was made by a salesman the manager came forward and offered me either a full refund or a discount if I decided to keep it anyway Very professional

The mobility scooter itself is everything as advertised. It comes together with virtually no effort and is ready to use. My husband says the max speed is the most he will ever need. The box it came in was mashed and had big holes jabbed into it but miraculously the scooter was packed well and not damaged. The company was offering a $250 discount on facebook and they were reluctant to honor it, saying that offer had expired, but in fact the ad was still running a week after my purchase, so they did apply the discount. We requested the gray scooter, but were notified several days after our purchase that this color would involve a 10 day delay in shipping, so we agreed to the red color that we didn't really want. It wasn't a deal breaker. Overall the scooter is nice and compact and folds very easily for transport. The customer service center is on EST so west coasters need to call early!

The cart does not work I have been trying to send you a video - not sure it went through! A phone call may work better !

I love my S1 scooter! Unfortunately it came with a damaged mode switch. I contacted the company and they are sending a new switch but I haven't received it yet. I found a workaround in the mean time. Great little scooter! I hope I receive the replacement switch soon. I will do an update when the switch arrives.

We have been trying to get the mobility scooter for several months now from Amazon but all 3 orders were lost! We ordered the scooter from your company but they have been so helpful and reliable!!! We are very grateful for your help and thank you so very much for getting the scooter to us very timely

Here are some great things about this scooter: -It's very easy to operate -It goes great over grass and dirt -It is very sturdy and well-built -It folds all the way down without having to disassemble (except to take the basket off) -It has a quiet motor -It hasvery nice display screen showing speed and battery level -It has a "walk" mode (for if battery dies, I think) I don't know about how long the battery lasts. I have a couple of small critiques. First, it is very heavy, although I think it is because it is so well-built. Even though is is great that the whole thing folds down, I wish that there was an option to disassemble to (1) help it be easier to load and unload for us weak-bodied folk, and (2) help it fit I to smaller spaces. I don't have any more complaints. I really love this scooter!

Very accommodating, prompt replies.

I absolutely love the S1. Does just what I needed. Arrived in perfect condition.

Very fast ,but too small for a full size man, could have the seat adjustable

I like how sturdy it looks and feels. It folds up for traveling quickly. I like that you can pull it along like a suitcase. It’s a little heavy for me to pickup to get it in and out of my van, but I manage by putting the one end on he bumper then lifting the other end up and pushing it in. Great product.