My original delivery contained a left ear-mould, with my name on it, that was clearly made from someone else's impression. Snugs replaced it without me having to resend my impressions but the wait was frustrating. In use, the pair fit well but the smooth texture actually makes too good a seal. Unlike with a foam earplug, there is no opportunity for pressure equalisation. This detracts from the comfort and sound quality. I do feel Snugs are missing a trick here. Given the price point of the Snugs Pro, there ought to be something innovative about the texture or material or design that alleviates this issue.

Outstanding Fit, Quality, and Style! I’m absolutely thrilled with my snugs! The quality is top-notch, and the fit is perfect. They provide great support and comfort, making them my go-to for any run or exercise session. I’ve never felt more confident in my gear! The service was incredibly quick, especially considering they are custom-made, and the customer support was helpful and attentive. On top of that, they look super smart, and the packaging was sleek and professional, which really added to the overall experience. I honestly won’t exercise with anything else now. Highly recommend these to anyone looking for the best!

Original review: Poor quality, incorrectly customised, overpriced earplugs and poor customer service —————— Response 14/2 Thank you for your reply. I actually don’t know if I was aware that I only had 30 days to refit the earplugs at the time, but I accept that this was my responsibility. Your policy and my delay in completing the refit process do not alter the fact that the product was faulty and unfit for purpose on receipt, that you know this to be true because of our correspondence at the time and that you are still keeping my money for nothing, and offering me no recourse unless I pay you more, even though you never actually supplied the customised product I ordered, despite having moulds of my ears. It seems to me you are wielding your policy as a blunt instrument without regard for the specific circumstances. While you are free to do this, that doesn’t make it right. Since you bring up the terms and conditions of sale, the product is still covered by your warranty, which covers manufacturing defects but, according to you, the earplugs failing to match the moulds doesn’t count as a manufacturing defect. A search for a definition of manufacturing defects yielded the following: ‘A manufacturing defect is a deviation from the intended quality and specifications of a product that occurs during the manufacturing process. A defect can consist of a wide range of issues, from inaccurate dimensions and surface imperfections to problems arising from subpar materials or errors during assembly.’ Seems to me that having a specific mould of the dimensions required for the product and then producing an item that doesn’t fit would very much constitute a manufacturing defect. Anyway, people can read this, your other reviews and responses and take into account your overall Trustpilot score (2.8/5 at the time of writing) and draw their own conclusions. Response 13/2 Thank you for your reply, but please do not misrepresent the situation. I did not contact you asking for a refund after all this time. I ended up requesting this, based on your warranty, which you are not honouring, after you wouldn’t resume the refit process I initiated soon after the purchase of the earplugs and said I would have to pay around 60% of the original price (~£90) of the earplugs again. I contacted you initially just to get the earplugs refitted. Naturally, I don’t want to pay even more to fix something I never used. You are, of course, free to determine whatever returns and repair policies you like, but ultimately these issues are discretionary and given that you confirmed that you were made aware of the fault directly after purchase, I don’t think charging me the same as people who are looking to replace your product because they are happy with it is reasonable. As I can see from the other reviews here, poor fit seems to be a common and ongoing issue with your product, which I find surprising, because having had many customised earplugs made elsewhere in the past, I’ve never had to have them refitted before. I asked you and your colleague what the time delay on completing the refit process had to do with whether or not I should be charged even more and you never provided any explanation or reasoning for this. I’m not sure what you mean about replying to your last email, the last email in our correspondence to date is from me. It’s not clear to me that you do want to resolve this when the only option you’re offering me is to pay you even more for something I already paid for. Ultimately, you’re keeping my money without providing what I paid for and are now going to make a lot less money from me going forward than you would have had you performed a good faith refit at no cost to fix your error.

Stay far far away from Snugs. You will not get what you purchased. Quality is poor. I ordered two pairs of tights black & green in Dec. 2024. Online the quality looks amazing. It took an entire month to receive my package. The tights look like something I would see at a Dollar General, Family Dollar, heck even the Dollar tree. I was sent a pair of black & tan tights that are not the butt lifting tights that I purchased nor the color. Don't waist your money with this company.

Awful customer service once an issue is raised. Leaving this review in the hope of actually getting a reply To say I am disappointed with these would be an understatement. They are not as deep as the moulds I provided so feel like they will slip out even in 'dry'. The snug also doesn't fit my ear properly and create a proper seal in water, allowing in a tremendous amount of water, so it's effectively like not even having them in. When kicking off during a swim, the 'snugs' almost fall out of both ears due to how poor the seal is. As the cherry on top, the cable connecting them isn't long enough and when taking a breath, it feels like it's being tugged on. My partner has a set of snugs (hence me hearing about them) and hers are NOTHING like mine (I don't mean how they look as I know ears are unique) her cable is also about 2.5 inches (at least) longer than mine and go far deeper into her ear. As is, these are absolutely unusable, so I either want a refund or for them to be remade properly. I don't know how they made it past quality control.

I ordered a package that said it would get here on December 23rd and still have not got my package. It is starting to feel like a scam and I have wasted my money.

Snugs are such a fantastic product, and the customer service is outstanding. I have used Snugs on several different earphones for many years now. I would never go back to using earphones without them. Great for running and the gym. I can wear them for hours in complete comfort. I recently bought some new Snugs for a new set of earphones and I felt they needed a slight adjustment to make them perfect. The Snugs customer service team were fantastic. I dealt with Michelle H and she was great. Highly knowledgeable and communicative, and sorted the adjusted Snugs for me very quickly. Thank you!

Fantastic fit, blocks out most of the noise I get on my daily commute they also make my Wilkins and Bowers earbuds sound even better. The general process was easy, I was always informed about the progress of my order, the service was excellent. I also purchased the music Zen version, I do unfortunately have a couple of issues with the Zen ear buds. The lanyards for the buds are very flimsy and not of a great quality, also the sound, even at a low volume is quite loud, so if you want to listen to wave music or rain music to help you drift off to sleep it will more than likely keep you awake, its a lot money to pay for something that doesn't really do the Zen bit for me in my case, the low end volume is simply to loud.

Good fit, although I'm guessing my ears need to get used to the snuggs, as buds feel a bit invasive. A slight dissatisfaction that I'm having with the Bluetooth zen product is that the volume is rather insensitive. The difference between a completely muted sound and the next level up in terms of volume is pretty big. I cannot fall asleep because the lowest volume setting above being muted is too loud!

Very disappointed. The ear molds do not fit as expected even after I got a custom ear mold from an audiologist. I was expecting way better. My airpods sounds better with the ear inserts from Apple.