they charged my elderly mother 144 £ just to attend.. then wanted another 480£ to just replace a short piece of pipe in the toilet that had a slow drip.. the actual plumber was great and very helpful but the company is not so great [to say the least]. a different company 1 month ago charged £170 to do a larger repair to her pipes but needed 2 weeks to come this time so we had to accept this company instead.

Called out PM247 to an emergency leak at our offices. The request was to repair if possible but otherwise turn off the water supply, as a considerable amount of damage was being caused. Received a call a few hours later (no one from our office was on site), to say they had found the problem, quote to follow, and that the water had been turned off. Arrived in the morning and the water had NOT been turned off. Called them out again, they insisted on charging again even though they had said the water had been turned off the previous evening. On arrival they insisted the stop cock needed changing and charged extra to do this. This had only been changed a few months earlier so I really doubt this was the case. They submitted a repair cost of almost £600.00. On having our own plumber look, the problem was not what PM247 had said it was, so that would also have been a waste of money had we gone ahead. On complaining to PM247, they could not be more disinterested in resolving the complaint. I had asked for a refund of the 1st call out charge as they had not done what they had said they had. Steer clear, it will end up costing you a lot more, and potentially even causing more issues if you use this company. Choose a verified local plumber.

Their claims on line are misleading at best. Their business practices could be seen as devious. They say, 'We won't even charge you a call out fee'. NO, they charge you £120 + VAT to inspect and evaluate the job. If you don't want the job done at their estimated price, they charge you the £144. They say, 'Payment on completion'. Not true. They demand payment before they will commence work. They say, 'You only pay if we clear'. Not true. They demand payment to inspect and evaluate, and BEFORE they commence work. If you can't clear the blockage yourself with a plunger, DO NOT engage this company. I will be making a complaint to Trading Standards. I hope that something can be done.

rubbish company, urging you to pay quickly and asking me to spend 1,500 pounds to unblock the pipe

Disgusting service. Complete rip off charged £445 to swap an isolation valve on a toilet and then wanted another £245 for a toilet flush. Have been left with a toilet that still isn't working. Avoid this company at all costs!

Really quite impressed considering it was a Sunday afternoon. Very professional, got the job done. Not the cheapest company, but it’s London and it’s a Sunday so what do you expect? I’m very pleased they got it fixed, same day.

Hired emergency plumber to fix leak, service was poor and plumber repeatedly disclosed he was unsure what to do. A repair was made to the toilet pan connector for £600 (much higher than market rate but we were desperate). Leak progressively got worse to the point ceiling, floor and walls now need to be replaced. PM247 refused responsibility and insisted must be a second leak, they were dismissive and laughed at me saying "not our problem is it" on the phone. Eventually, plumber revisited and made a "second" diagnosis on the toilet stating 95% it's the pan connector but in this case it's the fill valve. PM247 initially insisted we pay hundreds more for this to be replaced and refused refund of initial unrequired repair. At this point, we sent plumber home and sought guidance from Citizens Advice Bureau who have stated we are entitled to a refund and compensation. PM247 have not acknowledged this. Since, we have had second opinion that is was not the pan connector or the fill valve leaking. With guidance from another plumber, we identifed the leak ourself and made a quick 10 minute repair. PM247 made two incorrect diagnosis- the first of which we were charged £600 for- and their failed repair caused substantial damage to our flat and the below property. We have tried to settle this dispute internally and said we will accept a refund and move on but they have not yet cooperated. We are currently seeking legal advice. Please save yourself this distress and use a different company.

While I appreciated their ability to arrive the same day when I called, I was quoted an unreasonable price of £1200 emergency leak fixed supply Pipe inside house, especially considering I had already spent £144 on a service call. SCAM!!!!
The engineer spent less than 5 min at my property, did not touch anything, then walked out . PM247 company believe that the engineer investigated, advised what was needed, a quoted price was given, but this was declined by myself . Therefore there was the  investigation charge.Very poor service company. But next day i called next company (JH & KH)excellent service from them.good price also.. I recommend to all customers to contact (JH & KH company). 


Highly recommend. 2nd time I have used PM247 for plumbing/drainage issues and came through as expected. Top service, knowledgeable engineers, quick response, fair price, no fuss. Would definitely use again.

We had a small leak and needed a replacement of a part. The response was very quick, the engineer was really nice and knew what to do, he would deserve 5 stars. However, it is a crime to charge 1000 pounds for a 15 minutes work and the part itself costs less than a 100 pounds. I don't know how much profit this company makes on each work, but it should be illegal. Call a plumber directly, not through them.