I made an order via their winter sale not realizing the slow shipping was SO slow. So I sent and email inquiring as to when my item would be shipped. They advised me that I had used the slowest shipping and what delivery times were. But the next morning I got an email that my package had been shipped and it came promptly after that. I feel that it was good customer care to bump the shipping forward like that. I think their products are very cute. I have ordered several little storage boxes in various sizes. I wish they would do more sizes and designs for adults rather than focusing on children's designs. The boxes are great for hair ties, bobby pins, rubber bands, twisty ties, paperclips, crafting, etc. Also I use notepads quite a bit and it would be nice if they have more grown up designs.

Wish I read the reviews before placing an order!! Sales delivery ( not explained when placing the order) 2 weeks on and still awaiting delivery! Really bad customer service experience! you think they would try and be proactive to gain / keep customers in this climate !? But No. They have lost a new customer already

This is my second order with Rex London who are new to me. My experience has been great, full tracking and speedy delivery. I particularly like the childrens gifts, ocean colour changing bath book, mimi and milo tissue paper, lunch box etc recently purchased in the sales for my young niece in addition to the quirky adult gifts available as handy Christmas stocking fillers.

My first order , mainly sale items arrived quickly, one item ( which was only £1) arrived damaged , I emailed them and straight away they posted a replacement, you. Can’t get better customer service than that

I HAVE HAD SEVERAL ORDERS FROM REX LONDON AND OFTEN PURCHASE QUIRKY ITEMS FOR GIFTS, MY CHRISTMAS TREATS WERE APPRECIATED! REX HAVE A GREAT CHOICE OF ITEMS TO SUIT ALL PRICE POCKETS, EMAILS ARE REPLIED TO PROMPTLY AND PACKAGES ARE CAREFULLY PACKED, WELL DONE REX LONDON!

I saw there was a sale on so I had a look and was impressed by the items and price so ordered a few things for my daughter who loves animals specifically dogs and cats. I was not disappointed! Quick delivery, so carefully packed and really nice items. I have now recommended to family and friends.

I had an item arrive damaged and emailed them to explain. I had a response within 10 minutes and a replacement arrived the next day. What great customer service. I have loved everything I have bought and presents were also well received. Will definitely be back for more.

Some of the best customer service I have ever received. Makes a real change when you can contact a real person who does a fantastic job and just gets it done. The items are fantastic and I can't wait to give them as gifts. Edit: the customer service member of staff who helped me is called Jayne. She's great.

I bought a product with manufacturer defect part and send an email to customers support. I received immediate response and in a 4 days a hole new unit came to my post completely free. Excellent service!

Absolutely outstanding! This company provided such a beautiful gift for our order and when something was missing they went above and beyond to help suppory fixing the issue. They are amazing and I will be buying again from them and recommending them to everyone!