Great service from Ben Always helpful and very knowledgeable

I ordered a car key for my BMW in November last year which they made me pay £200 upfront for it. It is now the 10th of February and after speaking to Bmw today I had to cancel the order because they still can't get me a delivery date, now rather than give a refund they wanted me to leave the money until the key arrives, if I want them to keep the order open and wait indefinitely for a delivery or if I wanted my money back they would cancel the order. so not only did I cancel the order but I went online and got someone to come around to cut and reprogram a new key in 2 days and although a bit more expensive for an aftermarket key they are going to do in two days what oceans BMW couldn't do in four months I would suggest anyone who needs keys goes anywhere but BMW because it seems that BMW are the only people who can't get keys made for their own cars after four months I could have walked to Germany had the key cut myself and walked back so there's no excuse and the fact that they want to keep my money indefinitely rather than return it until the order turns up if it ever turns up I think is a joke and it makes you wonder just how much faith they have in their own services and after waiting 4 months for a item that they themselves can't confirm will ever be delivered nor do i

Amazing service from ben no hard sales just there to help. Everything ran so smoothly during the sale. Would highly recommend buying a car from bmw plymouth and definitely using ben as your sales assistant.

After a frustrating experience with BMW in Manchester, my other half was hesitant about trying again. But the team at Ocean BMW in Falmouth completely turned things around. They were friendly, professional, and made everything so easy from start to finish. It was such a relief to deal with people who genuinely cared and took the time to help

Great service from Kalam these last ten days, everything explained and nothing was too much trouble. He is professional, courteous and very friendly. I'm very pleased with the car I have purchased, the second car purchased with Ocean!

Great service from Josh finding me exactly the car I was after. Helpful handover and explanation of how to set everything up. He sorted the whole deal out in a matter of days from enquiry to picking up the car.

I have just renewed my car with Ocean BMW and the car and service I received has been first class. Ben Miller could not have been more helpful and was always at hand, day and night to help out with the process. Thanks Ben.

My car was booked in 4 weeks ago. I was advised to turn up the night before to collect courtesy car between 5-6. Drove from truro to falmouth. No courtesy car available! No contact to tell me this. They have my mobile number and email address on file. The receptionist was lovely. The other person I spoke to couldn't be less interested. Response was car not available you'll have to rebook. Thank you ocean bmw disgusting service.

Visited Mini and BMW Ocean today in Falmouth with a computer issue on my Mini Cooper S. I was helped by Lee Treveal who completely sorted my problem and got me on my way in less than 30 minutes. Friendly, helpful, informed service and no charge. Fantastic. Thank you Lee! Best regards Linda

Experience was fantastic. I bought an amazing machine and had the best help and guidance from my sales advisor Ben Miller. Truly went above and beyond. A couple of little nitty gritty issues..but rewarded with a fantastic prize. Great service and what a machine!