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okf

27 October 2020, 17:19

  • GB

brilliant value on budget range-…

brilliant value on budget range- sharpen your blades before you use if not just for show. personal delivery too!

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Anthony

25 October 2020, 13:46

  • GB

Arrived quickly well made not had…

Arrived quickly well made not had chance to use it yet but I'm sure it will be great had to buy a rubber stopper though

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GM

24 October 2020, 22:01

  • GB

Shanghai shadow

Ordered the Shanghai Shadow, which had recently become available again. Good piece of kit, which came well oiled and packaged. Opted for the free delivery and received quicker than anticipated.

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Damien Tobin

23 October 2020, 21:15

  • GB

Great price and fast delivery.

Great price and fast delivery. Delighted with my gladius.

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Andrew

23 October 2020, 17:43

  • GB

Very good service item was sent in…

Very good service item was sent in secure packaging will definitely be making a return visit with another purchase in mind .

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Cold Steel

23 October 2020, 17:17

  • GB

Cold Steel - ‘Products are tools, and so can arrive damaged, if you complain, we will tell you we don’t care’.

I bought a trench hawk from Cold Steel. It arrived damaged, the fittings that hold the blade to handle were scored and looked like they had been secured by someone using the wrong tool or a malfunctioning machine. I contacted customer service with a picture and said I wasn’t happy. I was not rude, I was direct about the issue. I received what can only be described as an adversarial, patronising and apathetic response telling me that the product is not a toy, is meant for functional applications and so they all come like this. The tone of the response was shocking. This was my first purchase from cold steel. As a customer I pointed out that my product arrived damaged, and was responded to in a rude manor, in a way that communicated a lack of care regarding my experience and the quality of my product and that cold steel products (in the eyes of the company) can arrive this way because they are tools which makes absolutely no sense. Using this logic, if I buy a coat online and it comes torn and frayed this is fine because this will happen to it eventually anyway. Bringing this up is some kind of sign that I am not actually going to wear the coat anyway so who cares what I think, and it is good practice to be rude and to tell me all the coats come damaged. So unprofessional. I do not recommend this company and I will never buy anything from them again. Total shambles.

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customer

22 October 2020, 21:03

  • GB

Really happy with my shovel needed a…

Really happy with my shovel needed a bit of a sharpen but would still do the job as it comes.

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Neil Withers

22 October 2020, 01:34

  • GB

Gladius Machete

Normal excellent service, the Gladius is something else, very interesting for people that study Ancient Rome, I’ve used it as a Machete, how strong were these soldiers, Cold Steel thoroughly recommend.

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dave Walker

21 October 2020, 21:58

  • GB

First class ordered my item here within…

First class ordered my item here within two days first class communication

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Andy Roth

20 October 2020, 23:25

  • GB

Great quality item

Great quality item, perfect and as described. Speedy delivery. Really happy customer here