Withholding of repayment on return of shoddy vehicle. Do not trust this company. Evans Halshaw gave me a very bad customer experience, lying about the service and status of the car. When faced with independent analysis, they immediately offered to take the vehicle back. Then to the issue of a refund from Pendragon. 5 working days has become 9 working days since collection and still counting. Reading down this list (and for EH) watch out for a generic ‘bot-like’ “we are sorry about your experience” response. All hot air. Very poor service. Buyer beware or just avoid at all costs.

Excellent company, I had taken out the 3 year extended warranty when purchasing my car and I'm so glad I did as the engine recently went and needed to be replaced, it has honestly been the most hassle free service from start to finish making the claim, the communication and speed of processing it has been excellent. Massive thanks to Paul Duffin for getting everything sorted so quickly.

I’ve recieved money in my bank account from pendragon plc , but no email or Contact to explain why ? Could anyone help me

I would just like to say it’s a pleasure to deal with Pendragon My account manager Christine is always on hand to sort anything we need

Always great service!

Absolute joke of a company paid for a 36 month warranty had car 24 months problems with electrics .plus coils said my warranty is void as I missed an oil change with 44 days when I bought the car they told me service every 7500 miles which I did I had serviced at 6500 miles but they said it should be done annually and was going to service again but they said warranty voided because my service was overdue by a month and a bit when I've only done 13000 since buying the car they won't answer phone calls and I would like refunded for the next 12 month warranty because if void why should they keep my money .absolute disgrace of a company no feed back from them at all.

My son bought his car from The Carstore Coventry. Took out a 2 year warranty. Had nothing but trouble in the first 12 months. Brakes, aircon, wheel bearing and finally the gearbox went. Had a new gearbox fitted by a reputable, VAT registered garage. Only to be told that they required photos of the gearbox before paying out.Basically didn’t trust my son or the garage. Supplied invoices as proof of payment and work. After numerous phone calls and emails, my son lost heart and bit the bullet and took the £1600 hit. Disgusted with the lack of support my son received. Make sure you go over the small print with a fine tooth comb before taking out the warranty.

Great Service by Gail and the team as always. They are always willing to help even when I throw them curve balls like my requirements for the biggest car possible that they can find as replacement they are always willing to go above and beyond to assist where they can.

we have been a customer of Pendragon for a long time and have always had a positive experience. David, Christine and their team have always gone above and beyond to ensure all of our requirements and standards are met and will always help where they can. we would certainly recommend them to Fleet providers

Pendragon Contracts are a pleasure to work with, helpful, professional and always at hand. Contract management is always on hand and quick to reply