Excellent service.

Efficient business ; very pleasant staff. Rather expensive but laundry expertly washed and ironed. Quick turn round of collection and delivery. So sorry you are not continuing with personal laundry side of business!

I’ve been using Oxwash for a while now and wanted to share what a great service I have always experienced. Very polite guy on a bike collects and drops off - always perfectly washed and folded. Great and fast service.

My £895 Burberry coat was damaged by Oxwash. It was brand new when I sent to them for dry cleaning. However, after the coat has been delivered back to me, I found pilling on the left shoulder of my coat. Oxwash provided me the solution of re-processing and repair of the coat, so I sent the coat back to them 2 days ago. However, when I got back my coat today, the pilling on left shoulder was still there. I haven't wore this coat for many times, and it is extremely disappointing to see my coat being damaged by the dry cleaner. I hope Oxwash could resolve this issue properly. I'd love to share the pictures of my coat, but unfortunately I didn't find anywhere on Trustpilot to upload photos.

The customer service is so frustrating. If there is a problem then you have to interact with a completely useless automated robot. My item was "delivered" and I wasted 40 minutes trying to track it down. A lot of time could have been saved if the customer service feature was responsive and helpful, but it is far from it. I won't use the service again. I've used it twice and collection has been fine both times but drop off has been extremely frustrating both times, and the customer service is dreadful.

Really disappointed with recent service. In the last few washes Oxwash have lost several pillowcases and a duvet cover. I used to rely on the service but I can’t trust them to return what I send in. I used the service as it was so convenient but now I have the huge hassle of chasing up missing items and finding an alternative provider. Such a shame as the plunge is service is pretty recent.

The drivers from Oxwash are always very friendly. They always deliver my clothes back on time, except for one occasion when the laundry did not get back to me on time and no prior notice was given. Nonetheless, the overall experience was satisfactory. The clothes always come back nice and clean. The bath mats I sent them last time came back clean and fluffy. Therefore, I always send my bath mats to them to wash. I have sent my jackets and coats to them before and they also came back clean and tidy. However, I recommend not to send delicate hats cause there was a time when I sent them my beret hat and it shrunk so much that I had to throw it away... Therefore, I recommend their laundry service for bath mat and coats.

excellent customer care / service

Brilliant company and great ethos. Laundry is delivered by bike or electric vehicle and you get text updates to say that your delivery/collection driver is on the way and they are on time, friendly, professional and polite. I am a repeat customer and will continue to be!

Excellent service. Good value for money. Reliable and efficient. Friendly staff. Good solution. Highly recommended!