I bought a pair of Jeans from Stuarts where instructions where to wear for at least 6 months prior to washing. I then followed manufacturer’s instructions but jeans shrunk much more than expected. Stuarts accepted return and provided a credit note to value of jeans (my choice) after all those months. Good service.

Not impressed by the website and attempting to buy anything was so frustrating. Discounts are not valid on any purchases plus every time I go to checkout it freezes and kicks me out. On a positive some amazing threads...just can't buy the damn things...sorry chaps but I've given up...

Customer service was first class, especially Madison who not only was very helpful but also went above and beyond. Really appreciate all your help Madison.

Impeccable customer service experience.. well done team,..

Good customer service and fast delivery. Really happy with my DrMertens. Thanku Stu’z London, you guys rock !!!

Amazing customer service. When an issue arose on a return - 100% my own error - they solved it when they didn't really need to. Rai, the customer services manager, was fantastic.

Brilliant service from start to finish quality overshirt very happy big thanks Stuarts highly recommend

It seems a bit tragic to encounter any tremendous hiccup when you order an expensive product. However, how your concerns are handled and managed makes all the difference.

They attempted to pawn me off with a t-shirt than had been clearly worn and potentially put in the washing machine. It smelt like sweat and washing detergent. I was outraged. They agreed to replace and sent me a free postage label. The new tee arrived today and was new. Wouldn’t buy from them again. Massive inconvenience.

I wished to purchase a Blunt’s ‘Sport’ umbrella. I struggled a little to pay for this item via Amazon and phoned Stuarts London to establish the best method. I spoke with Rei who could not have been more helpful, professional and courteous. In short, it was a pleasant ‘phone call with an excellent outcome ! Colin Gillings