Delivery failed, I suspect to the incorrect address two days after the required delivery date

Very efficient delivery service, beautiful flowers & packaging Customer Services not so good as I did email about not being able to use first time user discount and didn’t get a reply …

flowers died next day

My Valentines roses were delivered on 14th Feb and were absolutely STUNNING. So fresh and beautiful. My Partner was so pleased that I was so thrilled with them, and will definitely use them in the future :) Thank you FlowerBX for making my day extra special with my gorgeous delivery.

Terrific service provided by the company. Quality flowers that look and smell amazing. Had a small issue with one delivery and the team responded very fast and efficiently to rectify the problem with no issues

The most important part - My partner loves the Roses and the vase is a perfect addition .... Now onto the Candle, just wow the smell is amazing (TUBEROSE). I will 100% be recommending Flowerbx to my friends and family.... Finally big shout out to the customer service, super helpful. Thanks again. Luke

My husband ordered me some red roses as a surprise for valentines day. To my shock half of them look dead all curled up and splits in the petals I was so upset to tell him of the state they arrived in. My husband got in touch to only be told to peel outer layer off. £90 for flowers to be told do it yourself. This is shocking customer service and left with dead very expensive flowers Update: Order number 689641

RED ROSES ARRIVED AND LOOKED HALF DEAD - THESE COST AROUND £190 AND I WAS ADVISED I NEEDED TO PEAL THE OUTER LAYER OF ALL 50 ROSES FOR THEM TO LOOK FRESHER. WHY AM I PAYING £190 FOR THIS?? THIS ISNT MY JOB ESPECIALLY FOR THE COST. I UNDERSTAND THIS SHOULD BE DONE A COUPLE DAYS AFTER PURCHASE BUT TO SPEND THAT AMOUNT OF MONEY FOR THEM TO ARRIVE LOOKING LOOKING HALF DEAD IS NOT ACCPETABLE. THIS WAS A VERY DISAPOITNTING GIFT. TO THEN BE OFFERED ONLY £40 OF THE £190 NOR TO BE OFFERED A FRESH BUNCH IS POOR. TERRIBLE CUSTOMER SERVICE TOO - PARTNER PRE BOOKED 50 FLOWERS FOR VALENTINES DAY AND COMMUNICATION ON THE DAY WAS RUDE AND VERY DELAYED.

Do not use this company if its for an occasion. I ordered flowers to my partners house for valentines day, the delivery time was 2-4PM. I called the delivery driver at 5PM when he still hadn't arrived but I could see he was 5 mins away on the map. His answer was "I got out of bed late and it's my first day" when I asked if he was coming soon as my partner was under time pressure to leave. She waited until 6.40PM at which time she had to leave, he was still 5 mins away on the map but stopped accepting my phone calls. I got a notification that they were delivered at 8PM (who wants flowers at 8PM on valentines day???) and when we opened them upon return they were wilted and brown. Shockingly bad customer service for the price and I'm yet to hear back from anyone at the company. Will not use again.

Beautiful high quality stems