Ordered flowers to be delivered for a friends birthday, days in advance. The driver cancelled delivery on the day after moving the time slot, did the same the next day and then finally delivered two days later. Therefore the birthday was missed, and they got old flowers. Totally unacceptable. Sent an email to flowerbx who have yet to respond. Awful customer service.

Hello , I have never once been disappointed with my parcels of flowers from you .It’s always a thrill to see the beautiful contents inside.Thank you for always lifting my spirits with your lovely flowers.I ordered red roses for the anniversary of my sister’s passing .I know she is looking down and loving them as well. Happy Christmas and a very Happy New Year to you all . Kind Regards, Lisa

Unfortunately some of our flowers were very quick to wilt but customer service following this was excellent, communication was great, and suitable replacements were sent out expediently. Very much appreciated, and differentiates Flowerbx from alternatives. Flowers (both bunches) just as described

Delivery was very late. Flowers were upside down. No card to say who from. Tulips were good.

Flowers arrived quickly however when I asked to change my message only 20 min after my order was placed it couldn’t be changed. Also, the flowers don’t arrive in the vase as you would expect them to. They arrive in separate boxes.

I ordered flowers to be delivered for my daughters birthday and 2 days after my selected delivery date, I have received yet another email that they’ve been delayed. Let’s face it their flowers are not cheap which I stupidly thought would mean great quality and good service, but how wrong can you be! I cannot imagine the condition they will be in when/ if they arrive as they will of been hanging around in the freezing weather we are experiencing. I have sent several emails , but have heard nothing except 2 generic ones advising they will be deliverd the next day. I won’t be using flowerbx again.

lovely product, easy website and very swift delivery, following my instructions to the letter. Well done indeed

My Mini Orchard Planter was wonderful quality when it arrived and looked stunning on my coffee table. After a couple of weeks the plant began to deteriorate and I was most surprised as I have had a large orchid before from Flowerbx which is now beginning to flower for the third time. I contacted Flowerbx Customer Service and Zoe was very very helpful. I sent photos of my Orchid Mini Planter and was given advice in case there may be a chance of the planter recovering. Sadly it did not so Zoe at Flowerbx arranged to have it replaced. Very rare to find such wonderful customer service, Zoe is extremely knowledgeable and helpful. I will definitely recommend and use again.

Everything was very good Flowers good quality Delivery on time

They were a day late arriving and dint look healthy… customer service were very helpful and have rectified the issue … many thanks