AVOID USING THEM IN CENTRAL LONDON UNLESS YOU HAVE YOUR OWN COURIER. Have been a subscriber for over a year - they’ve recently started using a new courier for deliveries in Central London who seem to be a total disaster. Say they’ll deliver on a certain day (Great) Send a text that they’re a few minutes away (Great) Not show up (Not Great) Tracking shows order as cancelled by the courier (Not Great) Courier then tries to get themselves an excuse by claiming there was no-one home, “sorry we missed you”. Despite us have 24/7 concierge. Courier then tries to claim the delivery address is incorrect, despite it having been fine and accurate enough for Flowerbx deliveries to arrive since 2021! Emailed Flowerbx 3x to ask for an explanation - no response Called Flowerxb “Customer Support” - no answer and “no agent available to assist” so the line cuts off. Really, really poor new courier they’ve started using, what happened the the fresh flowers, they will have been wasted now or thrown away by the incompetent courier. Yet.. Flowerbx have still charged me £55. I’ve opened a dispute with my bank, shan’t be paying this. Oh and one final issue to add insult to injury: the “cancel subscription” button on their website doesn’t work! Still waiting for a response but considering the lack of customer service I would say: Avoid!

the flowers are a bit old.

Flowers arrived 3 days late and were not in good condition

I actually haven’t got my order as it hasn’t arrived . So that should be a minus one. Waited in all day Friday 2nd December. Didn't arrive and have no clue was has happened to it either.

The flowers were beautiful and the option to deliver same day is so good! However the quantity was incorrect so I feel they should just call them 'small', 'medium' and 'large' - ordered 25 stems and 18 were delivered.

Received big words of gratitude from recipient and the team was so helpful and kind throughout the process

User friendly, seamless ordering experience, and flawless delivery.

It arrived on time and I was able to track the delivery which was amazing. The flowers were beautiful and the receiver loved them, however I ordered sunflowers and got roses instead.

Failed to deliver Failed to reply to email Failed to refund money Then sent this survey Useless/ will never use this company again

Delivery was right on time. It was very quick. I received flowers from my friend before and they were so gorgeous that I sent it to a friend of mine as well.