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customer

20 September 2024, 05:43

  • US

Reliability and affordability in one…

Reliability and affordability in one place! We are very pleased to have contracted their rental services for our wedding trip anniversary, with friendly and speedy service we couldn’t ask for more honestly! Thank you guys, you Rock!!!

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Alex Vishnevsky

17 September 2024, 02:20

  • US

Sunset is the best rental car company on the island

We have been vacationing in Aruba for many years. We have rented cars from different companies. However, for the last 4 years, I have been using only Sunset. A comparison of service quality and prices showed that my choice was right. It is very easy to book a car online. Prices are lower than competitors, cars are in good condition. Excellent staff - young guys who will quickly serve and give useful advice. I hope this company will not disappoint me in the future.

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johnny najjar

19 June 2024, 23:16

  • US

I had a bad experience with them

I had a bad experience with them . Please make sure you record the entire car prior to signing and leaving . First , the blue tooth in the car for navigation purposes, is non existent. Apparently, there was a small scratch on one of the side view mirror , they charged me $200 for it . The only thing I hit was dust on the road , it truly ruined the entire experience.

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Alasdair Coutts

28 April 2024, 21:21

  • GB

Very helpful and efficient service

Very helpful and efficient service. Sandra met me at airport to pick up car, hybrid fiat 500 very good for the mountainous roads. I rearranged an earlier drop off to get a ferry to Pico and Sandra kindly dropped me off at the port.

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Jack Anderson

31 March 2024, 10:44

  • US

You better not have a problem

You better not have a problem, because they won’t be of any help. “We’re too busy to read a text or an email. “ we don’t answer phones on weekends. A million excuses. The cars are typical and if everything goes well, your fine with them, got a problem, you’re on your own.

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LEADOM

27 March 2024, 20:55

  • FR

Décevant

Je ne recommande pas Sunset car. Ils arrivent à vous faire croire que vous avez abîmé la voiture alors qu elle était clean à l intérieur et extérieur. Une voiture de 6 ans n est sûrement pas neuve surtout quand plusieurs conducteurs la conduise. Pour info J ai une vidéo où le salarié s en prend à mon compagnon. Il allait presque lui sauter dessus en hurlant, vidéo à l' appuie . Je demande des excuses et ne pas payer les soit disant réparation. A FUIR..

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Lois Green

18 October 2023, 03:23

  • AW

Aruba disappointed

Aruba disappointed I am deeply frustrated and disappointed with my experience at Sunset Car Rental in Aruba. It is common practice for local car rental agencies to work in partnership with third-party platforms like Expedia, Priceline, and Travelocity. These partnerships usually involve a "finders fee" agreement between the third party and the car rental companies. When I arrived at Sunset Car Rental Aruba to pick up the car, I was shocked to discover that they only accepted the insurance portion of our reservation and insisted on charging us again on-site, along with a hefty $500 deposit. If they are unwilling to honor their agreement with the third-party platform that brings them business, then they should reconsider their entire business model. This complete lack of fairness towards customers is inexcusable. I am appalled by the way Sunset Car Rental Aruba prioritizes their own financial gain over providing quality service and retaining repeat customers. As a result of this experience, I will never consider using their services again. It is evident that Sunset Car Rental is more concerned with their bottom line than with ensuring customer satisfaction. This kind of behavior is indicative of their struggling business, and it is truly disheartening. Dwayne Davis & Lois G

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Sinister Mutt

29 March 2023, 23:23

  • US

Humphrey Erasmus was the 1st person we…

Humphrey Erasmus was the 1st person we met and he set the tone for our vacation, which was excellent. He recommeneded great place to eat, and he was friendly, and helpful.

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Philip king

04 May 2020, 15:09

  • AU

Good ,fast service friendly people.

Good ,fast service friendly people.

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Cheryl

05 April 2020, 07:48

  • AU

We were picked up from the airport in a people mover and in a timely manner.

Contract explanations were easy to understand. Car was immaculately presented. Staff friendly and all questions were answered. Car return was an easy process. Would use them again.