With family visiting shortly and wanting more time with my family than cleaning the house, I booked a five hour clean with Mopp a month ago for yesterday. I planned that, once the initial deep clean was done, I would have a fortnightly clean for two hours from Mopp. On Sunday I arranged for family to come down to look after my stepdaughter, and left my partner in the house to wait for the cleaner while I went out. After half an hour my partner told me the cleaner hadn't appeared. It then took me two hours to get through to Mopp, all while I was out for lunch - trying via email and phone, all while trying not to be antisocial with the people I was out with! Two hours after the cleaner should have turned up, I finally got through to someone, I was told that apparently the cleaner was not coming and Mopp were aware of this - yet they were still happy to take the payment from me and didn't have the courtesy to actually tell me that they would not be attending! I asked for a refund and got an empty apology about how "someone should have rung me" - yes, they should have! A day completely wasted and ruined by Mopp. Utterly disappointing and terrible staff organisation on their behalf. Avoid at all costs. EDIT: Just received an email from Leo at Mopp claiming that "I have been told that Mopp don't operate in my area any more". This is interesting because a) I was told that my cleaner wasn't coming because of an "emergency" (one that Mopp knew about but didn't tell me about!) b) They are still happily taking bookings for my postcode on the site The email closes with Leo saying not to contact him because he's going on out of office - great! Yet more awful customer service :( I just want my money back - it still hasn't been refunded.

Really wanted to like this company and tried several cleaners as each time I found one I liked, she was never available for the proposed regular slot (despite being available the first time round). Final straw was not 1 but 2 non shows, with absolutely no communication from either Mopp or cleaner. Based on my experience over a course of 4 weeks, I'd advise to steer clear.

I normally don't write reviews, unless I experience something very good or very bad. Another thing I tend to is not to listen to other reviews, which I should have done in this case. The cleaner called 20 mins after she was supposed to be at the address to explain that she was not gonna make it without further explanation. The functionality and design of the site is very good, but the team behind it and the services they provide bad(in this case non existing) Do yourself a favor, listen to the reviews and AVOID at all costs.

I booked Mopp 3 months ago as I urgently needed a regular English speaking cleaner. I cant belive it has taken me so long to cancel. The service is a joke. Nobody ever answers the phone, their cleaners keep leaving, they arrive late without any notification and turn up when they are not supposed to. In this day and age service is key but Mopp don't think so. I am cancelling with Mopp and would advise nobody to use them

The service is so unreliable that I just can't keep on giving second chances. It all started nice in spring 2014 with them, with the same good cleaner coming on time and doing a great job, but then she left and we had all sorts of strange people in our flat (if they showed up at all - some never came, despite bookings made way in advance). Today I had a strange lady who doesn't seem to know how to open the doors, but more importantly, she didn't know that rubbish has to be throw away INTO a plastic bag and not next to it. This was really the last straw, sorry- I'm cancelling my future bookings.

I have just cancelled my weekly cleans with Mopp.com as this is the 4th time in the 2 months that I've been with Mopp, that no one has shown up to clean. This is despite having booked a regular clean for every thursday. I also found the cleaner did not do a thorough job and was often a bit late and left a bit early. I would not recommend Mopp.com

Reliable introductions or quick replacements; professional and considerate service; competent and intelligent personnel, properly vetted and selected. MOPP are as good as they get, you can have confidence in the company.

Lovely lady with high standards

I was disappointed with the clean, gave feedback directly to Mopp, being what seems a very social media savvy company, expected some response, got none and then have been sent this link to comment on what they 'hope' was a great cleaning experience, so now I'm disappointed with the clean and the company ethos, could have forgiven them for a cleaner having a bad day, but this is a joke.

I was pleasantly surprised at getting such good availability and efficiency from a London agency