I don't need a cleaner on a regular basis, just once a month or so when I'm too busy with work and Mopp is the only cleaning company out there who allows that kind of flexibility without overcharging. Booking is an easy process, all done online. I have the same cleaner coming every time and we have built a relationship. She is punctual, reliable and friendly. She does a great job. After trying several cleaning companies, I'm glad I've found Mopp.

They sent a completely random, grumpy girl, with zero previous cleaning experience. She was awful, turned up late, left early, barely cleaned anything, ruined my sofa with bleach. I asked for a different cleaner, who as it turned out was just as bad, slightly scary, inexperienced and lived on the other side of London! Mopp's customer service department just fobbed me off without any explanation or justification. I have found a local, small cleaning agency in Putney in the end, so much better. Mopp is to be avoided at all costs!

Terrible cleaning. Cleaner stopped turning up and lost keys Cannot get through to them on the phone Big waste of time

I've used mopp for 3 months. The service has awful each time. The cleaners are not to a high standard. So I get a new cleaner and each one I like seems to have left after one week! This happened 3 times! So i never got a constant cleaner. Still willing to give it a go , two weeks in a row now a cleaner has failed to show up. Wasting my time! Absoutely unprofessional company. Do not use them. Better off doing the cleaning yourself or go elsewhere. They need to be shut down. They obviously have poor relations with their cleaner. who doesn't just turn up for work?? Perhaps they treat their cleaners badly or don't pay them on time. One can only assume.... Shocking!

My first experience with Mopp was very impressive my second was ok so I have booked a third to see!

I have used Mopp 4 times now and they are great, it works well for me as I need a cleaner on a very irregular basis so the one off option is perfect. I have been able to talk to them on the phone and they have been excellent in sorting out any problems.

My first experience of using mopp has been very disappointing. The cleaner Turned up 20 minutes late. She was originally booked for 3 hours, I was called by the office to say this was not enough time for her to do a thorough clean and needed another hour. Very poor finish,within that four hours the bathroom had not been hoovered, or moped and the shower had not even been cleaned, nor had any dusting been done. Unsatisfactory!

My husband was at home but on the phone when liana left After 1h10 instead of 2h. It's the 3rd time she's coming, the 2 first times she was late (1h and then 30min). My trust level is down now and liana will be cleaning while we will be away for the next times so I will have no control over the time she will be really doing

A very easy and efficient process from start to I finish. The cleaner was on time and hard working. Wouldn't hesitate to use again.

Wonderful service, brilliant reliable cleaners. Would recommend.