Had a 200 dollar kayak delivered smashed in the front.Company tried hiding it by putting the damaged end in the plastic sleeve. Totally worthless. This company absolutely sucks. 2nd time getting my stuff delivered torn up. Never again Dicks Sports .I'll never go in your store again or utilize this shipping company.

Excellent company. Delivered garden furniture as specified. Staff were so polite and pleasant. I have notified the company direct to pass on my thanks to their line management and staff directly, as I feel this process often gets missed out . Staff credit to the company. I was well informed of the delivery and given a two hour time slot which in this day and age is unique with some other deliveries giving you a full day range. Items well packaged and handled with care.

The driver was so nice and he went the extra mile and put our package exactly where we needed it to be for assembly.

Outstanding service from start to completion, also kept us updated on the progress. Great customer service 👌

Was given at delivery slot of around 14 hours, received a call saying when my delivery would arrive, it arrive on time, meaning I didn’t need wait in all day 👍

I started working with Panther years ago, and then Panther was acquired by this company. The service was already poor before, but with AIT, the terrible service has been combined with an even worse attitude. Despite using their 2-man delivery service, my shipments—packed with 4cm impact-proof barriers on each side—frequently arrive damaged. When you try to start a claim, you’re forced to wait seven days for the invoice to arrive. Conveniently, claims must be opened within seven days, meaning they deliberately delay sending the invoice until the last possible moment—often at 16:30 on the final day—so you can't file a claim in time. If you want your business to fail, work with these cowboys. Otherwise, stay away and warn others to do the same.

Incredible quality mattress delivered with care and very easy to set up. We’ve bought mattresses before but this one puts them all to shame. We’ve bought mattresses before but we haven’t slept this well for years!

Really lovely helpful Guys. Rang me twice, on route and on delivery. Made sure everything was as it should be, cleared all rubbish away.

A big shoutout to our delivery man last night in Bath. Friendly, extremely helpful and respectful in ensuring our new bed frame got its way up the stairs. Thank you Sir. A very professional company, communicative, quick to respond and in these days of poor customer service AIT get a 100% score from me!

Amazing customer service. I had a washing machine delivered but they couldn't take it up the stairs even though I had selected this option when placing the order so they refused to deliver. I spoke to Connor Richardson who immediately got down to the bottom of the issue which was that they couldn't go above 2.5 floors and mine was on the 4th. Since it had landings and only eight or so steps on each flight Connor said he could arrange for a special team to come and do it. He deserves full credit for being flexible and finding a solution. He saved a situation which could easily have dragged on, lead to endless frustration, anger and resentment and most likely would have ended in a return with high costs for everyone involved. In short he just made it happen. Thank you !!