Metro Rod were called out as emergency response by our insurance company. They arrived quickly and were polite and friendly and then proceeded with a PROFESSIONAL CON to fleece out of £800. It started with the engineer making the problem worse by increasing the flooding in our home. He then told us he couldn't proceed without help from a 'Tanker' to drain the standing water. He said that the cost would not be covered by our insurance and it would cost us £800 or more. He told us he's do it for £400 as a 'special favour'. We said we would need a quote to take to our insurance company before we could proceed. He initially said he would, but then said his 'reporting system' was broken... He then left saying he'd make a report when he got 'signal'. And out us on the phone to his call centre who repeated that the insurance company would not cover the works. His report to our insurance company stated the job was completed, but he told us if we called him later and paid he could come back and complete the work with an expensive tanker. IN FACT the drain was a THAMES WATER drain and we were not liable for it AT ALL! We contacted Thames Water's emergency response team and once they arrived they sorted the blockage within 10mins FOR FREE! They said the engineer would have known that it was a Thames water drain immediately and this was a common scam. AVOID. AVOID.AVOID.

Had my toilet repaired....then went to the bathroom last nite to be greeted by loads of water on the floor it turns out the guy somehow had knocked the water pipe and had started leaking now waiting on a emergency plumber through my housing association totally pissed off now

St. Ives cambs. Came out to fix a drain. I have no idea what they were thinking but they used a branch to fish out the blockage rather than professional equiptment, which they then left covered in waste in the yard. They also left a waste covered plastic glove on my wheelie bin. The whole yard is covered in tissue and waste.

Had these guys come and unblock my bath and bathroom sink. Chris the engineer was brilliant! He knew exactly what to do after asking a few questions. I would highly recommend them.

Metro Plumb North east, Philip Reynolds and Luke…please avoid them. Total lack of work ethics and morals, “I don’t care attitude”. Honestly, do your searches first and seek for an honest contractor or you will regret!

I had a Metro Rod guy out yesterday to sort out a blocked toilet, one of the nicest guys I've dealt with, friendly, helpful and kind. Got the problem sorted for me, left no mess at all. I don't know his name but he's a credit to Metro Rod.

DO NOT USE THIS COMPANY! The worst company I have ever dealt with. Did half a job and charged me for the full job. The staff don’t understand what the company does and they don’t give you all the information before booking a job in. I was harassed by staff on the phone, specifically Kevin, when I challenged that they hadn’t done the work. Kevin is nasty, argumentative and down right rude. I contacted the MD, Peter Molloy, and customer services and they didn’t care. AVOID AVOID AVOID! (I had to put one star to be able to leave the review but I didn’t want to give any!)

Did not show up for appointment and didn't even notify me they weren't going to turn up. Proceeded to try multiple times to reschedule, but they either took weeks to reply or didn't reply at all. Would avoid.

Metro Rod Cumbria recently installed a new drainage field for our septic tank. First class job at a very reasonable price, compared with another so-called 'specialist company' who were clearly trying to rip us off. Excellent service from Steven and his team and I would highly recommend.

Had Chris and Justin clear our toilet blockage, very quick, friendly, diligent and tidy professionals very very happy with the service provided, thanks guys