I wouldnt recommend using Metro Rod, their service is appalling, I had a guy called Darren turn up this afternoon, who was very late (4 and half hrs late) and there was no apologie, didn't even do his job as he was meant to go to 3 flats in our block and because he couldn't get into the first flat he went home and wasnt even at the block for 15 mins, didn't even let me know he had left. We managed to get hold of him, he came back in a mood, was incredibley rude, not a nice man, he personally made me feel very uncomfortable. Even the people in the office/customer service were rude, said my mate had been verbally abusive when he wasn't and actual fact it was the guy Darren was the one who had indecent behaviour, wouldn't let us speak, swore loads, very rude and stormed off. Darren is a very unpleasant man. I wouldn't even give them one star as they deserve 0! Terrible company....avoid at all costs.

Norwich staff friendly, efficient and quoted a competative price. Friendly, knowledgeable operater emptied my tank quickly and efficiently.

Great service, came out spent 4 hours unblocking the drain. Used the pump to empty the drain then the hose to unblock the drain which was filled with concrete. They double checked with a camera to ensure it was fully cleared. The guys were great and very tenacious. Cleaned and tidied before they left… I’m a happy customer and would highly recommend Tyler, Andrew and Paul

So I used the South office and dealt with Kelly and Kirstry the two most rude and unprofessional people I have dealt with in a long time. They are a joke of a company to say the least. So called on Friday after dynorod couldn't do the job as needed to be in the evening due to parking restrictions (result of Sadiq Khan's brilliant cycle lanes!) And advised that we needed a machine drain flush ie the jet they run of the vans. They advised they couldn't come until Monday evening. Fine told on Monday they couldn't do a fix price they charge by the hour. I said OK bit please make sure you have the machine flush and not turn up with a plunger as our plumber already spent four hours already trying to unblock it. MONDAY they were a no show. They said there was a system glitch. Lies but anyhoo they said they will come Tuesday definitely. OK now Tuesday a guy turns up with a handheld plunger and so we rightly refused to let him to do anything as we said very clearly we wanted a machine flush. Oh sorry that's another team it will have to be rebooked but dont worry its a two minute job with the machine flush. Next day after a number of emails told to go away or pay three times more the original estimate of 95+vat for the first hour. Absolute scam of a company and full of rude igotistical individuals who should be a little bit more cautious how they deal with people as you never quite now what connections your customer may have in your industry. I will definitely be mindful of keeping an eye out for these bandits in my day job now as I have seen how much of a rip off they are and tried to recoup there failings at the expense of the customer. Cannot recommend and terrible behaviour. This is a cost crisis so shame on you metrorod!

We had an upstairs toilet that was leaking into the lounge! Metro Rod sent two plumbers Mick and Dan to sort it. They did an excellent job. All mess was cleared up and the toilet is in proper working order. Thank you.

Absolutely shocking behaviour by not just head office staff but by my local depo staff to. Compulsive liars and racist to. Unprofessional, rude and disgraceful bunch of human beings. I will never use this company again. Put a complaint into head office and the customer care team were useless they wouldn't even let me speak to a manager. They don't care how they treat there paying customers. They think swearing, shouting and belittling customers is acceptable. The manager who i spoke woth at mh local depo was a bloke and he thinks its ok to threaten and intimidate a women shame on you ! No doubt has little man syndrome ! Wouldn't even give you 1 star for service if give you 0 stars.

Only delay was waiting for a part to be ordered & delivered. Very efficient & cleaned up after.

Avoid these jobsworths like the plague. I needed someone to visit my home to replace a pump in my wet room. One of their guys telephoned me on Tuesday morning to confirm he would be attending on Thursday morning. Thursday morning came and went so I rang them at lunchtime, only to be told the job had been cancelled and nobody had bothered to inform me. Is it really so hard to pick up the telephone and spend 30 seconds informing a customer of where they stand? Useless bunch of cowboys.

I booked for Thursday pm. They failed to show up. After multiple missed calls both ways I spoke to the local (Guildford) manager was promised the first appointment on Friday. No one came. I made multiple calls and left voice mails on Friday and have had no visit, no apology no communication. In despair I booked Dyno rod who turned up as promised next working day.

It amazing guy. Job done in 10min. Day before, one guy from company call Dyno, can't do it🙈 Charge me just 100£, Dyno company want 200£🙈 Metro rod excellent service and price.