I had, like other reviewers, purchased shoes from tower london. I saw this option for a £5 discount while checking out and clicked it, (looks like an inhouse offer) and totally non suspicious. Afterwards i got this email saying i had made this payment and something about a moona membership with no clear terms or charges hidden within it which i mistakenly ignored, dunno how ethical it is to put you on this membership without your permission or any declaration or consent. Today i find they have deducted £29 from my account, and I then realised that I was actually a member and paying this insane amount for the £5 discount. I have cancelled this memerbship now immediately. It's a total scam and a blatant violation of you consumer rights and totally unethical. Dont know how they are allowed to carry on this practice without objection and no clear terms or conditions. Totally designed to scam people into making this mistake that they are banking on. Going to dispute this deduction! Beware!

Moona resolved the issue below immediately - faith restored, not a product for me but great Customer Service to resolve. Spend £30 to save £5. Last minute pull in on a website to save a £5er. Of course it will be in the T's and C's to protect them but absolutely ridiculous. Could you make it pay for itself - possibly? Do people who sign up realise what they are getting in to? No. I also hugely question the review spread on here...

Did a wee bit shopping got a extra £5 off BONUS result

There is no clear message you are signing up to give money away monthly I only bought one item and just thought I had paid when I contacted chat room had a very rude young woman suggesting I didn't read things properly be aware please check or you end up paying money monthly without realising

Wonderful experience

Terrible company - swindling money. Do not tick anything for Moona they subscribed me in a very sly way - almost dishonest. Horrible

Got money off what more could u want

I, like other reviewers, am appalled by this company. I wasn’t aware that I had signed up for anything. Meanwhile I have been paying £29.99 a month. This is such a con on the back of a £5.00 discount.

Moona is too good. I get a £5 discount every time I make a payment with Moona.

Never signed up to any monthly subscription and have only now just realised that they've taken £29.99 for the last 7 months, absolutely disgusting how they deceive you with offering £5 discount