Same as other reviews. Ordered opener took money. Said shipped. Tracking said waiting for shipping label. Tried to contact company with no success. BEWARE!!!!!!

Worst company that I've ever dealt with. I sent an email and got no response, so I called, the person on the phone was short and rude. I tried to get past that and gave him all of my information, he said that he would call back. Two weeks later I had to call them since they never called me. Again, they said they would get back with me. I sent another email and still haven't heard back. This has now been about 5 weeks since I first started trying to work with them. I will never try to give them my money again. I'm surprised they remain in business with this type of service.

BUYERS BEWARE!! I ordered a part online in which they promptly took my money. Received an email the next morning saying the part has shipped. 3 days later the tracking info says a label has been created but hasn’t shipped yet. After numerous attempts to call & email this company I have still gotten no response or update. Filing a claim with CC company today.

After sale service is so bad, when I emailed and called them to ask for return, never got answered and responded.

Product shipped promptly, well-packaged, and as described. Not thrilled with the prices, but that's Clopay's fault for charging over $125 wholesale for decorative inserts that are nothing but very thin pieces of molded plastic that would cost maybe a buck or two apiece in a generic version if such a thing were available. But it's not, so if you have to buy them, this is the place.

I sent pictures for my garage door grills. They sent the wrong ones. They sent replacements, 4 were correct 2 were not. Now they won’t return my emails or send the correct parts. Irritating

Excellent service and product! Shipping was lightning fast and the online transaction was smooth. Springs were new just as stated and were easy to install. Worked perfectly. I highly recommend this company!

I needed a replacement belt drive sprocket for an Overhead Door Legacy 800 door model 2026. Turns out it's the same as a Genie 38416A.S 14-Tooth Belt Sprocket. Moving Up saved me at least $7 on shipping, and yet sent it to me promptly for my successful repair. Good email communications as well--recommended seller!

This company did a wonderful job helping me find the part I needed and sending it quickly. They didn't even charge for shipping, though the part was inexpensive. I haven't had such a great shopping experience in forever. Thanks!

Fantastic job high quality highly requirement them everyone