Verified
Purrfect Choice .
Was searching for an insurance cover for a while for my cat now but was unsure who to go with . Until I got healthy pets on a comparison site which meets the needs of my cat . I find that this is just the right cover that covers most for a cat . Very happy with this choice .
Verified
easy to set up
easy to set up
Verified
Very helpful customer services
Very helpful customer services
Verified
Really helpful and saved me money and…
Really helpful and saved me money and didn’t make feel awkward
Verified
Ease of getting insurance for my new…
Ease of getting insurance for my new fur baby. Straight forward not long winded like some insurance companies
Verified
What has gone right
What has gone right. Nothing July last year sent in claim for 3 party (my dog hurt another) low and behold still not sorted no communication from HPets. Not a happy Customer poor service vet bill now over 300 pounds due to late payments ! complaint made today next have to report higher. NOT A HAPPY CUSTOMER.
Verified
Easy to do it…..
Easy to do it…..
Verified
Site easy to navigate and great value…
Site easy to navigate and great value to insure my 2 cats.
Verified
Very straight forward and easy
Very straight forward and easy, thank you. Price is perfect too.
Verified
Very bad experience
The whole claim procedure has been a nightmare, and because we made a small claim, a few months ago - which as yet, after much going back and forward has not been settled, they have sent a new quote out to us, which is double the amount we were paying, seemingly this is due to the paperwork error the vets had put our cat was Siamese and we had put him down as a Siamese cross on the insurance application, the vet has verified that he is a Siamese Cross so a new quote has been sent today based on this, I had both my cats insured with this company and will no longer be using them for pet insurance or anything else,