It was quick and straight forward applying on line. East to navigate.

Insurance throughly explained by Amy, very good quote which I am more than happy with and have taken up.

Poor pet insurance, avoid !!!!! Zero star rating if possible. I was with Healthy Pets paying over £113.00 a month for our Cavalier King Charles. She had meds coming in at around £100 a month due to age related conditions. Kept going in case she needed further treatment end of life. BIG Mistake!!! She required tests and treatment costing over £700.00. A week later Penny deteriorated and had to be put to sleep. Heartbreaking as it is you have to do what us vwst for your pet. Especially difficult with Penny as she saved my wife's life following Penny sniffing out grade 4 cancer before it was too late. They would not cover vet treatment as I paid monthly and was part way through the years premium. Shocking!!!!! Please look elsewhere it will save a heartbreak in later years. Ignore these standard replies to contact customer services after poor feedback. They do NOTHING TO RESOLVE ISSUES!!! Just happy to keep taking premiums Don't get caught out!

Easy site to use and they are always very helpful if you need to speak to someone

Courteous and efficient response

Absolutely awful! I haven’t heard from them at all. I’ve put in 3 claims since last July and nothing, no contact, no payment. It’s disgusting. They shouldn’t be allowed to provide insurance as they do not do what they say.

No reminder issued or renewal quote. They just put it up without any notice or option to cancel. Disgusting.

Absolutely appalling service. I'm waiting on a claim for £2600 and every time it gets to an assessor they ask for more details which adds more time to the processing. They also have these hidden SLAs, so whenever I call they say something like 'your claim is on day 11 of the queue so it will be another 3 days' but if I call back in 3 days they say it will be a few more weeks. I'm now in debt and still don't know if they're going to honor the claim. I wish I'd never taken out insurance with them. Avoid at all costs.

Have used a few years

The person I spoke to was very helpful and knowledgeable.