I wasn't told all the facts about the policy prior to signing up, upon realising this i asked to terminate the policy (Just 12 hours after signing) and was told i couldn't, 3 days later i get confirmation that the policy had just been finalised.. I believe i was mis sold. In response to GEAB reply. Complaint currently sits with Npower as no positive progress with GEAB, will never use again and encourage others to be aware.

Seamless process and helpful staff, contracts changed over and any issues dealt with promptly

Phil has been amazing, he definitely goes the extra mile making a rather painful process so much easier to bear! Unfortunately, the supplier hasn't delivered to the same standards, but Phil has pulled out all the stops and resolved the issue himself. Massive thank you.

Very helpful,persistent,friendly.

Great service. Very helpful. Easy to contact.

Very helpful people to deal with.

The person who sorted out the contracts was patient and very helpful and I had no problems making contact with them

I was not expecting such a big difference in unit price bearing in mind that prices gave been rising recently. Since this is a charities organisation I represent a saving of £2000 a year is a really welcome gift to our group finances.

Very helpful and always on hand to help. Great service provided.

We received a real hands on approach, Cameron went through everything with me and discussed what he would be doing, I was kept upto date on everything thats was dealt with and managed to get all my queries sorted out extremely quickly which in turn was a relief to me as I had been speding at lot of time trying to get answers etc