They trick customers into signing up to a membership of £54.99 per month, and make it really difficult to cancel. I've now called them every month for the last 5 months asking for a refund. I get the refund, but why can't I just cancel and not be a member? I can see from a comment below that customers need to sign into to their accounts and skip a month... Why? I don't want to skip, I want to be removed from your dodgy, unethical, frankly unlawful membership scheme.

There is no way the 5 star reviews on this company are real. Listen to the one star reviews. This company is a SCAM. They sign you up for a £54.99 per MONTH membership, which I had no idea I was signing up for. I'm a savvy shopper but I didn't see anything about this hidden in the small print or anything - they are 100% doing this in a hidden and nefarious way. They WANT to trick people into signing up, and the business relies on you not noticing. Incredibly unethical. The clothes are OK at best, and probably only just worth their biggest 'bait and switch' discount prices.

SCAM SCAM SCAM- do not use!!!!!!! You get signed up to a VIP thing which means you pay £54.99 each month!!!!!! And if you return an item, they don't refund money back to you. They put it in your account!!!!!! £85 and nothing to show for it! Daylight robbery

Everything is out of stock in the colour and size I'd like. The colour selection is poor.

Just been charged even though I opted out as have a reminder set up , this is my 1st month so very disappointed I have ordered something and have decided to just cancel after it arrives

Awful, do not sign up to the VIP. Misleading and a waist of money.

So dodgy. I have member credits though no items are available to buy, but the same items can be purchased if I buy them normally. Absolute Scam. Customer services don't reply either. Do not recommend, its a shame because it did used to be good and the leggings are nice.

Company clearly taking advantage of people who don’t understand how the “VIP” membership works! Companies like this have zero morales and should absolutely under no circumstances be trusted! Vile

Went into store and the product is decent and what I was looking for. Looked online to buy and I have a major issue with the business model. With current environmental concerns, buying clothes should absolutely not be on a subscription and especially one that people do not realise they have been signed upto - the company can argue buyers are fully informed as much as it wants, the reviews speak for themselves. Clothes should be purchased once and worn for as long as possible. Prices are rock bottom to suck people in - the cost of the first few items are likely less than their costs. It is clear they then make money by people unknowingly signing up for a subscription (ludicrous monthly cost) and creating obstacles for an individual to not pay each month. Can only skip on 5 days each month, can only cancel by calling/live chat so has to be business hours. I cannot think of one justifiable reason why you cannot cancel multiple months simultaneously other than they want the customer to forget and end up paying. I would happily have paid a normal price (more than the rock bottom one to suck you in but not the extortionate non-VIP) for the clothes - they seem decent quality and the style I was looking for. However I fundamentally disagree with how they run the business and have purchased from a competitor

Easy and amazingly cheap offer.