Very pleased with the online shopping experience
I am grateful for prompt deliveries and the selection of food they have on offer.
One of our favorite supermarkets
One of our favorite supermarkets! They consistently stock a fantastic range of sweets and treats that always make shopping enjoyable.
Prices
Excellent service and experience.....! Items were delivered promptly.... Only downside was excessive packaging for my small items....
Delivered pronto.
Delivered pronto. Enjoy these French nibbles, so glad they’re available via europafood as Ocado dropped them
On a negative point,I thought the…
On a negative point,I thought the packaging could Have been smaller.Apart from that everything was great
Will never use this company again
Update: Well, after a 2 week battle (and them continuing to email me after I told them I was giving up), they emailed me yesterday to say they had reviewed the photos and were refunding me for 4 pots which they could see had opened, while they are still maintaining below that there was only one picture of one pot. Curious. Anyway, I didn't ask them for a refund, but hey ho, I'll take the win .. its the hardest earned £1.05 I ever got :D One silver lining is the Customer Service manager I employ in my business reviewed the entire, prolonged email conversation I had with Europa foods and said that it was the best example she has ever seen of how to wind up a customer and ensure they never come back, for example, however many times the customer asks if they can speak to you on the phone to get some clarity, completely ignore this and reiterate that they have only sent one photo of one pot. My customer service manager also has asked if she can use it in her training as it is better than the examples she made up I ordered 32 yogurts but the use by dates were 9 days away. I've bought them from a supermarket with a shelf life of 4 weeks so I was disappointed. But that was nothing compared to the customer service. The box was crushed during transit by DPD and 13 of the yogurts were no longer sealed and the lots were squashed. I sent a photo of the unopened crushed box, and 7 photos of the pots to Europa foods but they said that this did not affect the quality or taste of the product. True, perhaps, but as they have to be eaten within 3 days of opening I do not view this as a good service. Even worse, they keep accusing me of sending multiple photos of the same single pot, despite me sending photos of multiple pots. I am at a loss as to how to get them to look at the photos again. I now give up. I'll never use them again
Great place to purchase products from mainland Europe
Initially visited this site to look for some confectionery items that are not typically sold in the UK. Searching through their website was relatively easy and the selecting of the products I wanted was successful. The ordering process was swift and without any problems. The communication from the company telling me about the process of my products was really good. Overall had a great experience and I would happily buy from then again
This is a great place to get your…
This is a great place to get your favourite European foods - especially my favourite cereal Golden Grahams
Coffee for Senseo
Simply, they have the product I want. I buy senseo carte noire coffee and I can't find iot anywhere else in the UK Well done
Packaged well
Packaged well, cold and timely