Placed an order on the 24th January 2025. Still has not been received. Emailed numerous times, No responses ( terrible customer service) They have no shame, taking people's money and not delivering. Basically scamming people. Thought I was ordering from a reputable company, as I had seen them on Sunday Brunch. Do not order from them.

Placed an order & chose the delivery date on the site as requested (it was for a gift for a birthday) they took my money immediately. 1 month later I’m still without the order, they responded to my first email saying it would be sent & apologies. 2 weeks later nothing, now my 4 emails, calls, DMs & even comments on the daily posts on social media are totally ignored. Take money but won’t provide the goods. Now going through the hassle of the fraud / scam procedures with my bank to get my money back!

Ordered cheese in December 2024, a slightly different but similar cheese arrived 2-weeks after the web site delivery date. The cheese was half size (ordered full wheel), attempted to contact through Facebook, Instagram, web site email, email through shop payment system. Received response week before Christmas promising to resolve (after sending photos), since then no contact, despite sending several emails for update. No offer of refund (part or whole), or even sending the other half of the cheese out to me. I support small businesses however Muswell Cheese Shop is one to avoid as their customer service is non-existent, and they do not deliver what you order.

Do not order from this company. I placed my order 19th November 2024. I still have not received my order. I have emailed at least 10 times and get sporadic response with no resolution. This has resulted in my friend not getting her Xmas present. Customer service is appalling.

Amazing cheese shop with amazing staff.

This cheese made our easter lunch, the brie with truffles was amazing! Top cheesws..

I ordered some cheese from this shop (having seen them on Sunday Brunch several times) to arrive on 31 March, ready for a party I was having on 1 April. It’s now 5pm on Tues 4 April and there’s still no sign of it and no reply to my emails. I wish I had checked out the reviews re delivery before ordering from them. I will never use them again. Awful service.

Outstanding selection of cheeses, knowledgeable staff and superb customer service! Simply THE BEST

Same old story for this company by the looks of it. They can’t handle online orders and dealing with customers queries. Perhaps take the online order feature off, if struggling to keep up with customer service? I placed my cheese order on 17th Nov, for a 17th Dec delivery - plenty of time for Christmas. (DPD is the delivery method which haven’t been affected by strikes or operational issues) It hasn’t arrived and despite multiple attempts to contact the shop on various channels, I’ve had no luck resolving this order issue. Now I’m frustrated, out of pocket and close to Christmas. Shame.

Do not buy from this company! Having ordered a cheese order to be delivered last Friday, not only have I not received the cheese but can not get any response from the business despite sending daily emails, telephoning and using the web chat! This is not acceptable on any level. Can someone please contact me to give me a refund!