So Far So Good
Been using the alpha brain supplement for a week now. the changes aint drastic but I do feel more in tune with tasks I am working on and find it easier to follow through to finish. Also the amount of things I'm starting to remember has gone up. like a coffee high just not as strong but lasts longer lol
Just giving me platitudes and excuses…
Just giving me platitudes and excuses with no real solutions, I cancelled my subscription right after I signed up for the trial and it didn't go through and then when I got the email they were auto shipping me a extremely overpriced product I cancelled it that day and apparently there was nothing they could do about it. Now they want me to ship the product back at a inflated cost when I already paid a inflated shipping fee to get it here. They could pay shipping, resell the product and still make 400% for what they upcharge, that's why I don't respect onnit. Its the worst customer service I've honestly ever experienced and they should be ashamed. But I suppose this is just the state of companies that rely on their marketing through influencers. Over promise, under deliver, cash-in. If you do end up buying from onnit make sure it is from amazon because they have to act like a customer serving outlet when they are selling through that store due to its listing policies.
Scummed me out of $75 and will not…
Scummed me out of $75 and will not reply to any customer service emails. Purchased a product through paypal on their website. Never said anything regarding to a reoccurring payment or anything. Not even an email from onnit themselves at any point saying anything only emails i have are from paypal. DO NOT RECOMMEND ANYTHING FROM THIS WEBSITE. Doubt I will ever get my money back. Dont buy from them unless you like mystery charges on your card
Onnit has me on automatic delivery…
Onnit has me on automatic delivery apparently. I just got charged for two items that I did not order. I did order one of the items one month ago. Go do I stop this?
Great products
Great products! Clean, pure ingredients. However, most, if not all of these products are overpriced. Shipping times used to be amazing but now it seems inconsistent. If their prices weren't so expensive I wouldn't mind the longer shipping time!
Don’t purchase anything from them!
Like others I’ve been waiting on my shipment and my other package hadn’t even shipped yet. I’ve been patient but I’m running on fumes here. Fedex told me that the order has an issue that sender needs to contact them... so basically it’s oversized and overweight and the company didn’t pay enough... how? Because I paid more than enough for shipping cost. I want my items asap or refund!
Shipping and handling is terrible and overpriced
Could be different from everyone else but I've had the worst experience ordering a single equipment l from this company. I've wanted to check out one of their primal bells as they are pretty badass to train with so I purchased one. But after waiting for two weeks due to delaying, I've found out my order got lost during shipping. Their shipping and delivery was involving with Fedex and they did absolutely nothing about it except keep telling me to file a claim. Luckily Onnit replaced my order with another one when I called them about it but I was still pissed. But just as I had the second one coming otw, I kept getting shipping exceptions like 2 times and I found out they kept wrecking the barcode number or something they need to scan on for delivery. My replacement bell finally came but was delivered very poorly. The Fedex delivery guy just threw my bell over the fence and worst of all, the bell was put in a very thin box with no extra styrofoam to protect the product and would've damaged the handle! Thankfully the bell is actually okay but with few small scratches. I think Onnit needs to cut ties with their shipping with Fedex and replace it wit UPS instead as Fedex lost my first order during shipping and always be ruining the quality of products in packages!
I did not want to purchase from Onnit
I did not want to purchase from Onnit as their marketing, supplements, and founder are clearly full of gimmicky BS. Unfortunately, they are the only ones claiming to have steel clubs in stock right now. Showing 3 separate ads for your overpriced products during checkout is a really gross tactic and at best is annoying to the consumer. I have not received any shipping update on my purchase.
Super slow shipping on fitness products, dismissive customer service
7 days for a shipping label - not even a shipped product. That is absurd. Customer services said the 7-10 day processing time was displayed on the website, but I can't recall seeing it anywhere during purchasing. I know I'm not a commercial account, but I spent $100 for one of their kettlebells. This really puts me off from buying any of their other products. Customer service was really dismissive of the issues I brought up as well. Your team should be taking customer sentiment seriously. I am completely put off by their handling of this order. I don't understand what's happening in their warehouse and process that it takes 7 business days just to print a shipping label. What a joke. Y'all are supposedly all about optimization, so maybe optimize that.
-10 customer service. Mind lab pro better
the women in the office talked over me my while I was on the phone... direspectful... told me I was wrong... when they charge 280 dollars when it was supposed to be 140. They go we are not responsible. Sad you could sell millions and when you make a huge mistake like take my rent money ... you should atheist cover the order. Other nootropics out there Qualia Mind or Mind Lab Pro