user image

Nick

13 December 2024, 00:30

  • GB

Top rated customer care and absolute honesty!

I placed an order online at about 16h30, whilst checking out, a computer glitch happened and I did not receive my order confirmation email from Sealants On Line, as per usual, even though the transaction showed "pending" in my bank account. I decided to check with them first thing in the morning. When I explained to Emma what happened she listened to my predicament, having no invoice number or order number to give her. She managed to track my transaction even though the system never registered the order, she could see that they have received my payment into their account. Emma then manually entered my order and dispatched it and I received my order the next day. Thank you Emma for your absolute honesty and your professional way in how you listened to me and resolved the issue. Where most companies would have tried to push you down the road of reporting your problem online or claiming it back from your credit card company, Emma did what most of us dont get in online business, she showed understanding, empathy and solution driven. Thank you Emma for going the extra mile! What a pleasant experience!

user image

customer

12 December 2024, 06:05

  • GB

Very good company

Very good company

user image

Sanctuary

09 December 2024, 18:41

  • GB

Great services as always

Great services as always, customer services team is always willing to help.

user image

“H” is

08 December 2024, 23:36

  • GB

Helpful by telephone.

Helpful by telephone. Communication good when products I wanted were not in stock. Delivery was quick and well packed. All in all excellent - Thank you. 👍

user image

Ned Kelly

07 December 2024, 21:37

  • GB

Good company to deal with

Competitive price, prompt delivery. Simply a good company to deal with.

user image

Steven Bartlett

07 December 2024, 21:21

  • GB

Verified

Great Price and delivery

Great Price and delivery. Recommend

user image

Ste

06 December 2024, 15:22

  • GB

Great company,speedy delivery

I have dealt with this company on a number of occasions now and each time have been pleased with both the massive choices of product and communication and delivery, due to using APC for delivery the package actually arrives and on the day and time specified (not like the pot luck from those that use EVRI)!!

user image

David Sparks

06 December 2024, 01:40

  • GB

very helpful staff when answering phone…

very helpful staff when answering phone enquiry

user image

PJ

04 December 2024, 16:54

  • GB

Should have arrived as told by courier did not turn up so had to buy more from another so job could be completed couriers need to be realistic about the amount of packages there drivers can deliver

Should have arrived as told by courier, Not yourselves to blame at all, but couriers need to stop sending unrealistic time for deliveries when they can not deliver on that day

user image

Jamie Pollock

03 December 2024, 00:41

  • GB

You always have great products

You always have great products, a wide range of colous, and as a mastic applicator this is essential when I visit your store or buy online. The staff are not too bad either 🤣 Keep up the good work.